Slow connection and loosing sync
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Slow connection and loosing sync
02-01-2017 11:20 PM
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I've logged it with support yesterday but not heard back yet ?
The open reach modem would loose sync, connect straight back up and then be ok for a bit then same again. Seemed to happen randomly.
I then swapped my modem with a friends spare, and I don't think it's done it since (haven't been at home as much) so could look like a faulty modem..... however, (can someone upload my radius logs for last 2 weeks?)
There is now a fair bit of packet loss on my line and some high response times too, so not sure the modem was the full issue?
Thanks
Re: Slow connection and loosing sync
03-01-2017 12:09 PM
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It does sound like an issue with the modem, especially if the issue clears when you tried different hardware.
Are you definitely using an Openreach modem? I ask as your account indicates that we've sent you a Hub One.
Here are the connection logs you asked for:
Re: Slow connection and loosing sync
03-01-2017 12:46 PM
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Thanks for that - as you can see, ive been connected (id say) forever, since my connection was in, and then as per the graphs there have been a lot of drops in the last week... so something somewhere isnt right!
Yeah, i use an apple airport extreme as my router, so using my original OR Modem, your HubOne is in my garage as a spare
Can you still ship replacement openreach modems? - As i do notice a drop yesterday morning, not sure it is the hardware? Time will tell i guess!
Can you reset the line profiles?
Cheers
Re: Slow connection and loosing sync
03-01-2017 1:27 PM
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To answer your questions, no and no. Apologies It's been about a year now since we've had the ability to order Openreach Modems withdrawn. Also, a line can only be reset by an Openreach engineer after a fault has been resolved.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Slow connection and loosing sync
03-01-2017 11:05 PM
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Re: Slow connection and loosing sync
07-01-2017 12:08 AM
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I closed my support ticket by mistake - so i reopened another one
If they could be merged that would be great.
It said there was a fault and it had been cleared - what was the fault?
Im still having issues, disconnected 3 times today according to TB meter
http://www.thinkbroadband.com/ping/share/46b9d2455415c6460dec3979f96cd61f-07-01-2017.html
Ive still got packet loss too - with some high response times
76 packets transmitted, 73 packets received, 3.9% packet loss
round-trip min/avg/max/stddev = 14.123/87.037/1031.535/228.880 ms
Seem to be a few of us with similar issues?
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