Slow broadband

[#1]

Hi I have the fibre extra service but the speed I get is 35-40 at the most which is well under on the DSL checker.i have the router connected by wire and also tried speed test in the service plug.could it be something with my line.

[#2]

Hi, I also have the fibre extra service and find that fairly regularly I have to reboot the router to get a half decent speed. I mostly use WIFI and have devices on both 2.4 and 5 Ghz. The speed seems to deteriorate over the day and by the following morning I am down to 1Mbs with lots of latency when I do a speed test. By rebooting the router it snaps back to a more acceptable performance although I have rarely seen anything above your speed. It is very frustrating to be sure!

[#3]

@craigszxtt

Keeping opening a new topic relating to the same issue is counter productive.

In this post  https://community.plus.net/t5/ADSL-Broadband/Slow-promised-speeds/m-p/1601713#M329433 you say your speed should be between 37 and 47 Mbps. This seems very marginal with respect to paying for fibre extra. Have you considered downgrading to the 40/10 service?

[#4]

Hi @craigszxtt 

I'm sorry to hear you're experiencing speed problems.

Our tests are detecting your circuit is on a hot VLAN. This basically means that the part of our suppliers network your connection is routed through at the exchange is congested and having capacity issues.

I've discussed this with our suppliers and they've informed me that they are migrating you to a cooler VLAN - we expect an update within the next 48 hours on this. 

I have raised a ticket to your account as well containing information and test results.

Kind Regards, 

MoR 

[#5]

Thanks for your help this matter.is there any update yet.
Regards

[#6]

Hi @craigszxtt,

I'm sorry that our faults team haven't been in touch with an update yet. I've checked and our suppliers have moved you onto a cool (uncongested) VLAN on the 13th of February.

Your connection is looking better from here, with just one drop since you were moved onto the cool VLAN.

Testing your line isn't picking up any issues at the moment and the line is currently syncing at 46.7mbps, which is within the estimates.

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	46.7 Mbps
Upstream Speed	11.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	854.8
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 05:00 to 05:15
Interference Location	Unknown
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Retransmission Low
Time Stamp	2019-02-02T11:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	43.7 Mbps	50.1 Mbps	47.6 Mbps
Up Stream Line Rate	10.7 Mbps	11.5 Mbps	10.9 Mbps
Up Time	693.0 Sec	900.0 Sec	898.9 Sec
Retrains	0.0	4.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-02-15T10:42:48Z	2019-02-15T10:57:48Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please let us know if you're still experiencing any connection problems on your side.