Slow broadband speed

Samlw68 · ‎22-04-2020

My broadband speed is slow and has been for some time, I have ran tests and I am only getting 25 instead of 37, not happy about this, if it doesn’t improve I will have to move to another provider.

Townman · ‎22-08-2007

Line speed can vary - what real world impact is this having on your use of the internet?

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adam945 · ‎01-12-2020

Thank you for your time on the phone this morning @Samlw68

As discussed, I've sent you an email with a few steps you can take to troubleshoot your connection, a no issues are apparent on our side.

I'll review this again on Monday to see if your speeds have improved at all.

-Adam - Plusnet Leeds

Adam
Plusnet Help Team - Leeds