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Slow broadband speed

Samlw68
Newbie
Posts: 3
Registered: ‎22-04-2020

Slow broadband speed

My broadband speed is slow and has been for some time, I have ran tests and I am only getting 25 instead of 37, not happy about this, if it doesn’t improve I will have to move to another provider.

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 17,486
Thanks: 7,300
Fixes: 70
Registered: ‎22-08-2007

Re: Slow broadband speed

Line speed can vary - what real world impact is this having on your use of the internet?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 62
Fixes: 14
Registered: ‎01-12-2020

Re: Slow broadband speed

Thank you for your time on the phone this morning @Samlw68

 

As discussed, I've sent you an email with a few steps you can take to troubleshoot your connection, a no issues are apparent on our side.

 

I'll review this again on Monday to see if your speeds have improved at all.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds