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Slow broadband, VPN

daynzie
Newbie
Posts: 1
Registered: 2 weeks ago

Slow broadband, VPN

Hi

I have Plusnet Unlimited Fibre Extra. I usually get speeds around 40-50Mbs so all ok. 

However, I have just started a new job and I am having difficulty connecting, the speeds are 3Mbs so ridiculously slow. This is especially when I am connecting to excel sheets online. My employer does have a VPN, so is this the issue? 

I can connect ok when using the hotspot on my phone and all other wifi connections are still the normal 40-50Mbs. 

How can I fix this? 

I have called customer support, and all they can say is they don't support VPN. Is this an issue my employer has to fix from their end?

Thank you in advance.