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Slow Weekend speed Fibre broadband

Bobbymax42
Newbie
Posts: 2
Registered: 23-02-2018

Slow Weekend speed Fibre broadband

Here we go again!

Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps. The reason I'm paying for a seven-day-a-week fibre broadband service is that I need it. Fine all week until the weekend then everything falls apart. Who do I need to speak to sort this out? it's getting ridiculous!

5 REPLIES
mssystems
Rising Star
Posts: 275
Thanks: 38
Fixes: 1
Registered: 10-08-2007

Re: Slow Weekend speed Fibre broadband

I bought a film on iTunes at 9.00PM and so far, I have managed to watch about 10 minutes.  The rest of the time I was checking my equipment.  Finally ran a speed test, 1.25Mbps down.  That's a fibre connection, 100m from the cabinet.  Appalling.  And yeah, we have to pay good money for this frustration.

 

Superuser
Superuser
Posts: 3,188
Thanks: 1,619
Fixes: 11
Registered: 10-04-2007

Re: Slow Weekend speed Fibre broadband


@Bobbymax42 wrote:

Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps.


@MatthewWheeler  Can this case be added to the HOT SVLAN investigation please.

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Slow Weekend speed Fibre broadband

@Bobbymax42 Sorry to hear you're having issues.

Our tests are showing a capacity issue at the exchange.

We've raised that for further investigation and we'll update you when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bobbymax42
Newbie
Posts: 2
Registered: 23-02-2018

Re: Slow Weekend speed Fibre broadband

Thanks, it's become very frustrating and has been going on for a number of weeks. I've got various screenshots of speed tests run if it helps.

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Slow Weekend speed Fibre broadband

We don't need any data from yourself as our tests are showing there's definitely a issue.

It's been passed to our suppliers complex faults team and we'll have a update by the 1st of March.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team