Slow Weekend speed Fibre broadband
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Slow Weekend speed Fibre broadband
23-02-2018 8:48 PM
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Here we go again!
Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps. The reason I'm paying for a seven-day-a-week fibre broadband service is that I need it. Fine all week until the weekend then everything falls apart. Who do I need to speak to sort this out? it's getting ridiculous!
Re: Slow Weekend speed Fibre broadband
23-02-2018 10:28 PM
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I bought a film on iTunes at 9.00PM and so far, I have managed to watch about 10 minutes. The rest of the time I was checking my equipment. Finally ran a speed test, 1.25Mbps down. That's a fibre connection, 100m from the cabinet. Appalling. And yeah, we have to pay good money for this frustration.
Re: Slow Weekend speed Fibre broadband
24-02-2018 9:22 AM
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@Bobbymax42 wrote:
Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps.
@MatthewWheeler Can this case be added to the HOT SVLAN investigation please.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Slow Weekend speed Fibre broadband
26-02-2018 12:00 PM
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@Bobbymax42 Sorry to hear you're having issues.
Our tests are showing a capacity issue at the exchange.
We've raised that for further investigation and we'll update you when we know more.
Re: Slow Weekend speed Fibre broadband
26-02-2018 2:03 PM
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Thanks, it's become very frustrating and has been going on for a number of weeks. I've got various screenshots of speed tests run if it helps.
Re: Slow Weekend speed Fibre broadband
26-02-2018 2:40 PM
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We don't need any data from yourself as our tests are showing there's definitely a issue.
It's been passed to our suppliers complex faults team and we'll have a update by the 1st of March.
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