Slow Weekend speed Fibre broadband

[#1]

Here we go again!

Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps. The reason I'm paying for a seven-day-a-week fibre broadband service is that I need it. Fine all week until the weekend then everything falls apart. Who do I need to speak to sort this out? it's getting ridiculous!

[#2]

I bought a film on iTunes at 9.00PM and so far, I have managed to watch about 10 minutes.  The rest of the time I was checking my equipment.  Finally ran a speed test, 1.25Mbps down.  That's a fibre connection, 100m from the cabinet.  Appalling.  And yeah, we have to pay good money for this frustration.

[#3]

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@Bobbymax42 wrote:

Nearly every Friday night through Saturday, download speeds plummet from the promised 35mbps to under 6mbps.

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@MatthewWheeler  Can this case be added to the HOT SVLAN investigation please.

[#4]

@Bobbymax42 Sorry to hear you're having issues.

Our tests are showing a capacity issue at the exchange.

We've raised that for further investigation and we'll update you when we know more.

[#5]

Thanks, it's become very frustrating and has been going on for a number of weeks. I've got various screenshots of speed tests run if it helps.

[#6]

We don't need any data from yourself as our tests are showing there's definitely a issue.

It's been passed to our suppliers complex faults team and we'll have a update by the 1st of March.