Slow Upload speed

[#1]

Recently started to notice that uploads where starting to take longer.  Generally I don’t have the best speeds, download 12 to 15 on a good day and upload was around 0.5.   Recently the upload has dropped and over recent days when testing, the upload speed has dropped to 0.1 to 0.2.

I have checked DSL checker and this provides an indication of upstream line rate available of between 1.2 and 2.

Any advice on how I can get the upload speed improved, even just back to the 0.5 will be an improvement to what is is now.

Thanks

[#2]

Good morning @Phil-999

Thanks a lot for reaching out, and I'm sorry to see that you're upload speed is operating below those that were estimated.

Tests on our end have also found the upload speed to be operating in and around 0.5Mbps. Are you using any extension switches / sockets within the property at all? If so, are you able to connect your router directly into the master socket and run another wired test?

If you're getting the same results after that, please let us know and we'll be happy to raise a fault on the account, it's likely that an engineer visit would be required.

The engineer may also be required to perform a DLM reset as the line is currently banded at 18mbps (downstream), which is within estimates, though the line should be able to achieve around 22Mbps.

I'll pop my KBD results onto this post for your reference.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	18.0 Mbps
Upstream Speed	0.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1566.4
Upstream Rate Assessment	Good
Downstream Rate Assessment	Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From21:45to09:15
Interference Location	Customer Premise
Interference Observed In Days	8
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-18M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-07-08T11:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	17.5 Mbps	17.9 Mbps	17.5 Mbps
Up Stream Line Rate	0.4 Mbps	0.5 Mbps	0.5 Mbps
Up Time	806.0 Sec	900.0 Sec	899.8 Sec
Retrains	0.0	1.0	0.0

[#3]

Hi Adam,
I can confirm the router is connected to the main socket and when I have just run a test on BT whole sale with laptop connected via cable to router and the results are, download less than 6 and upload registers as zero.

Any further help appreciated.

Thanks

[#4]

Thanks a lot for your response @Phil-999

Now that you've confirmed these speeds over a wired connection, I'd suggest raising this matter with Openreach and having an engineer appointment booked in. I've created an open fault ticket on the account, which we'd like you to respond to with available times for an engineer visit.

Feel free to give me a nudge on here once you've responded, it'll get things pushed along a bit quicker