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Slow Upload Speed

dj0nes
Newbie
Posts: 2
Registered: 12-03-2018

Slow Upload Speed

Since moving property I get less than 2mbps upload speed.

Shortly before moving house my upload speed was upgraded to 7mbps.

I was wondering if the current 2mbps is a limitation of the line or that the upgrade hasn't been applied to the new property?

 

Many thanks.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 153
Thanks: 53
Fixes: 5
Registered: 11-01-2018

Re: Slow Upload Speed

 Hi @dj0nes

 

Thanks for getting in touch.

 

The line profile seems to be set at 2Mbps and unfortunately we've noticed a data integrity issue on our suppliers systems which is currently preventing us from correcting this at the moment.


We've submitted a request with our suppliers to correct this and my colleague is monitoring your account to correct the upload to 'up to 10Mbps' once the data integrity issue has been corrected.

 

In the interim, you can monitor the ticket we've raised for this here

 

Thanks for bearing with us while we get this sorted.

 

Best Wishes,

 

Dave

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
dj0nes
Newbie
Posts: 2
Registered: 12-03-2018

Re: Slow Upload Speed

Hi,

I can see from the support ticket that the order was placed for an increase upload speed, but could you tell me if it's been fulfilled please as I'm still experiencing slow seeds.

 

Many thanks,

Dean

Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Slow Upload Speed

Hi @dj0nes

Testing the line does show that the speeds are running lower than we would expect for your line.

 

I would recommend making sure that if you have any extension cabling connected, that this is removed and connect your router to the test socket, how to locate the test socket and set your connection into it can be found here.

 

You may also want to take a look though our troubleshooting guides here and if there is still an issue, please report the fault to us here so we can investigate further.

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team