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a week ago
Since moving property I get less than 2mbps upload speed.
Shortly before moving house my upload speed was upgraded to 7mbps.
I was wondering if the current 2mbps is a limitation of the line or that the upgrade hasn't been applied to the new property?
Thanks for getting in touch.
The line profile seems to be set at 2Mbps and unfortunately we've noticed a data integrity issue on our suppliers systems which is currently preventing us from correcting this at the moment.
We've submitted a request with our suppliers to correct this and my colleague is monitoring your account to correct the upload to 'up to 10Mbps' once the data integrity issue has been corrected.
In the interim, you can monitor the ticket we've raised for this here
Thanks for bearing with us while we get this sorted.