Slow Upload Speed
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- Re: Slow Upload Speed
24-04-2018 10:04 PM
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Hello Everyone,
Signed up to Plusnet and got going a couple of weeks ago. I've noticed that my download speed is 10 Mbps (BT Wholesale) or 24 Mbps (Speedtest) but they both agree that upload speed is slow at 0.0Mbps and 0.26 Mbps respectively.
How can I have good download and bad upload? Surely the wiring is OK to be able to get a decent download !
Thanks for any pointers
Matt
Fixed! Go to the fix.
Re: Slow Upload Speed
25-04-2018 9:51 AM
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Hi there,
I'm seeing the low upload reflected on broadband diagnostics so reporting a fault would be a good idea.
I'd run through the checks here first: https://goo.gl/tu2WWu following that you can report it at http://faults.plus.net
Do let me know when you have.
Re: Slow Upload Speed
25-04-2018 10:45 PM
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Hi Adam,
Fault reported. I plugged into the Master socket and added a new MicroFilter. Exactly same results as I get using extension lead. Strange that Download is fast, but upload isn't. Thought everything went through the same bits of copper wire.
Waiting with baited breath
Matt
Re: Slow Upload Speed
27-04-2018 3:46 PM
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Hi Matt.
Would you be able to try plugging your router into the test socket without any extension leads?
If your upstream speed doesn't improve there we'll need to arrange an engineer visit.
Anoush
Re: Slow Upload Speed
27-04-2018 4:47 PM
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Hi Gandalf,
NORMAL SET UP is Master Socket - Phone Extension cable to phone socket - Micro Filter - lead to Hub - ethernet to PC
TEST SET UP was Test Socket (opened master socket) - New plusnet Microfilter - New Plusnet lead to Hub - 5m Ethernet cable to PC
The test socket is too far away from the PC. I suppose I could try Speedtest.net on my mobile (using the Test Set up and check it over Wifi) and see if that gives me a different reading
Both ways I get the good Download speed and poor Upload speed
Many Thanks
Matt
Re: Slow Upload Speed
27-04-2018 5:00 PM
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Thanks for doing that Matt.
We'll need to book an engineer visit to further investigate.
Can you reply to this ticket with your availability or the text I'm about to send?
Re: Slow Upload Speed
01-05-2018 9:42 AM
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Hi,
replied via your text message
Rgds
Matt
01-05-2018 1:31 PM
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Hi,
Your reply came through blank for some reason.
Here's a direct link in case you wanted to try via a browser: https://www.plus.net/wizard/?p=view_question&id=173262586
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