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Slow Speeds and connection dropping

justjoe1
Newbie
Posts: 2
Registered: 19-12-2017

Slow Speeds and connection dropping

Hi,

 

 

For the last moth we have been experiencing a lot of issues with the connection dropping, this evening alone its dropping every 5 or so minutes, also previously I was getting around 70 Mbps down however I did a test today and it was in the 25Mbps range.  

 

 

Is it possible that a test can be done on the line? 

 

 

Thanks,

 

Joe

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Slow Speeds and connection dropping

Sorry to hear you're having issues.

Our tests are showing a external fault on the line so we'll get that raised for you.

As soon as we know more we'll update you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
justjoe1
Newbie
Posts: 2
Registered: 19-12-2017

Re: Slow Speeds and connection dropping

Thanks for your help Matthew.