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Slow Speeds after Bt line fault.

FIXED
sultan3
Dabbler
Posts: 14
Fixes: 1
Registered: 05-02-2013

Slow Speeds after Bt line fault.

16 Sept developed a fault with with Bt phone line. Dead phone. Broadband was still connected. But speed drop from  >76Mbps down to just over 40Mbps. Cab. is 30 meters from me. So always have max download speeds.

After several Openreach engineer visits. Break in line is found and fixed 28 Sep. Phone now working. 

But download speeds still in the 40Mbps. Have waited 5 days now for it to increase. Have been with Plusnet several years now. Just started another 2 year contract. 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Slow Speeds after Bt line fault.

Hi there, we've seen your IP profile rise back to previous levels with in the past few days. 

 

We're you connecting over WiFi or a cabled connection when you've noticed the reduced speeds? 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sultan3
Dabbler
Posts: 14
Fixes: 1
Registered: 05-02-2013

Re: Slow Speeds after Bt line fault.

Cabled connection as always

sultan3
Dabbler
Posts: 14
Fixes: 1
Registered: 05-02-2013

Re: Slow Speeds after Bt line fault.

Fix

Just checked again.  Whatever you did , thanks.. back up to 74.88Mbps.

Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Slow Speeds after Bt line fault.

Glad to hear it's increased!

Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team