Slow Speeds When Downloading

[#1]

Im downloading a game on my Xbox. But when I do anything like downloading. Anything else that requires the internet, goes super slow. I cant stream on netflix, due to me downloading. So I have to stop the download of my game, If I want to watch netflix. Internet browsing isnt the best, when downloading also.

Soon as I stop the download everything else works perfectly. Surely this should not be an issue, considering Im on Fibre.

I did a speed test and I got this: 

Download Speed (Mbps): 32.71
Upload Speed (Mbps) : 6.99
Ping Latency (ms): 34

[#2]

It depends on how much you're downloading and the remote source data rate. There is no QoS control on Plusnet hubs and you can only have your bandwidth once.

You don't say which hub you are using, if it's the old BT modem plus Hub Zero combination then buffer bloat could also become an issue.

[#3]

Im using this one.

[#4]

Hi @JwattsUK,

Checking from this side everything is looking spot on to the router and with barely any drops, and with speeds of 40Mbps as show on the graph below. Are all of your devices that you are having trouble with at home connected via a wireless or wired connection?

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	296.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2020-02-18T17:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	39.9 Mbps	39.9 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	567.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2020-03-02T17:17:14.452+00:00	2020-03-02T17:32:14.452+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0