Slow Speed

[#1]

I’ve just changed over to Plusnet fibre 76mbps and I’m only getting around 14mbps and I’ve got no phone dialling tone
Can anyone help please

Kind regards
Dan

[#2]

Hi there,

As I suspected line tests have picked up on a fault. 

Sorry for the disappointing start to things, I've reported it to Openreach and have added details to your account. 

Here's a direct link for updates: https://www.plus.net/wizard/?p=view_question&id=160712760

Adam

[#3]

HI Adam, I haven’t given any of my details. How do you know there is a fault on the line

Kind regards

Dan

[#4]

User profiles on Community contains information we can search against on our account systems like your email address and the IP of the connection that you posted from.