Slow Speed on fibre
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Slow Speed on fibre
26-05-2018 6:21 PM
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I have Unlimited Fibre Extra, speed should be a lot higher than this. Response time loading any website is horrendous and it's been like this for the past couple of weeks.
Restarting the laptops or the router doesn't make any difference. We haven't changed any settings on either. Everything seems to be fine and suddenly it drops to unusable speeds for quite a while.
This test below was with an ethernet cable directly to the router. Tests on wifi were a tiny bit better.
Anyway, the best ping we get is around 180ms
Is there anything you can check at your end, please?
Re: Slow Speed on fibre
26-05-2018 7:30 PM
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You need to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time and costs you nothing, but makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action. Plusnet have said that they have a backlog of faults at the moment so you need to get into the queue. Particularly as this is a bank holiday weekend and it is unclear whether anyone from Plusnet will appear in the Forum.
Do please let us know how you get on..
Re: Slow Speed on fibre
26-05-2018 8:29 PM
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Re: Slow Speed on fibre
28-05-2018 1:23 PM
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I need to do more tests and check the timing, but we've noticed Google Backup app was working in the background and it might have caused the intermittent slowdowns when uploading huge video files.
We had completely forgotten it was installed!
Re: Slow Speed on fibre
30-05-2018 11:45 AM
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Re: Slow Speed on fibre
30-05-2018 1:11 PM
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Thanks, Matthew.
Well, it seems it was the backup, or more specifically, the kind of big files it was backing up (mp4 videos)
So for now, speeds are back to normal.
Anyway, my son mentioned some connection drops on online gaming while other services were working fine (music, video...).
He checked with the gaming server and it was fine at their end but reported "packet loss" and to contact the ISP.
I'm not sure how some things could work and others not, but maybe they are routed differently.
I'll tell him to start a new thread with the details because I have no idea what I'm talking about!
Re: Slow Speed on fibre
31-05-2018 12:12 PM
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