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Slow Internet

Hooked
Posts: 6
Registered: ‎06-12-2019

Slow Internet

Over the past week my internet has been dropping out a bit.  It seems to be worse in the evening. I have run a speedtest and the diagnostics as per some info posted here and have attached the results.  Can someone please investigate?  Thanks.

4 REPLIES 4
Hooked
Posts: 6
Registered: ‎06-12-2019

Re: Slow Internet

Can someone look in to this please, there has been little to no change in a week.

Hooked
Posts: 6
Registered: ‎06-12-2019

Re: Slow Internet

Considering this post has gone 3 weeks without a reply from Plusnet and that calling is a near impossibility, I guess this is not going to get looked at.  Great Job.

Seasoned Champion
Posts: 1,321
Thanks: 578
Fixes: 29
Registered: ‎07-07-2009

Re: Slow Internet

@LD19_QQ  Have you tried raising a fault online? https://faults.plus.net 

Grafter
Posts: 28
Thanks: 2
Registered: ‎23-04-2020

Re: Slow Internet

You can get through to tech by going through the billing route when you call them.

Speak with retention's and they'll be able to transfer you over.