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Slow Internet

Grafter
Posts: 53
Registered: ‎23-06-2011

Slow Internet

For the past couple of days my internet speed has been very poor and on occasions actually dropping out.  Can someone have a look please?

4 REPLIES 4
Rising Star
Posts: 95
Thanks: 45
Fixes: 1
Registered: ‎17-11-2018

Re: Slow Internet

Have you restarted your router l find that resolves problem when l have had the same .

Bertj

 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Slow Internet

 

Hi @suke

 

Thanks for getting in touch.

 

I'm detecting an issue within or nearby to your premises which is affecting your connection.

 

Could you get your router into the test socket of your premises as shown here and if that doesn't resolve the issue, raise a fault here so that we can ask our suppliers to take a look at this for you.

 

Best wishes

 

Dave

Grafter
Posts: 53
Registered: ‎23-06-2011

Re: Slow Internet

As suggested above i have rebooted the router and the speed has come back up.  I will continue to monitor for a couple of days to make sure that has sorted the problem

Plusnet Help Team
Plusnet Help Team
Posts: 17,979
Thanks: 5,724
Fixes: 963
Registered: ‎21-04-2017

Re: Slow Internet

Cool. No worries, let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team