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Slow Internet Speed

Peterrtt
Newbie
Posts: 4
Registered: ‎02-01-2019

Slow Internet Speed

Hi,

My Unlimited Fibre Extra broadband speeds are quite slow (upload and download). It's lower than the minimum guaranteed speed. I pay for 54 - 72Mbps but get around 30 - 40Mbps. How can this be fixed? The PC is connected via an Ethernet cable.

 

Screenshot 2021-05-25 at 20.19.46.png

Thanks,
Peter

3 REPLIES 3
net
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

Re: Slow Internet Speed

Hello, you should definitely contact plusnet unless you are a new customer and it hasn't been at least 11 days.

Peterrtt
Newbie
Posts: 4
Registered: ‎02-01-2019

Re: Slow Internet Speed

Yes, but I first want to check if the Plusnet support (@TheMightyAJ) can help via this forum.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 278
Thanks: 62
Fixes: 14
Registered: ‎01-12-2020

Re: Slow Internet Speed

Hi @Peterrtt 

Hope you're doing well. thank you for reaching out via our Community Forum regarding the speeds on your line. I've run some tests on my end and have found that although the speeds on the line are correct, the broadband is banded far more than we feel it should be.

though your line can achieve speeds of up to around 80Mbps, it is currently banded at 44Mbps.

I've raised this with our suppliers, and the banding on the line should be reset within the next three working days.

 

for your reference also, I've included the Broadband test results to this post.

 

KBD
 
 
GEA Test Detail
Circuit ID NA Service ID BBEU28293645
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 42.1 Mbps
Upstream Speed 14.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 606.9
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type Internal
Profile Name 0.128M-44M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission Low
Time Stamp 2021-05-13T12:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 44.0 Mbps 44.0 Mbps 44.0 Mbps
Up Stream Line Rate 14.2 Mbps 14.2 Mbps 14.2 Mbps
Up Time 2.0 Sec 900.0 Sec 893.2 Sec
Retrains 0.0 1.0 0.0
 Adam
 Plusnet Help Team - Leeds