Slow Internet Speed

[#1]

Hi,

My Unlimited Fibre Extra broadband speeds are quite slow (upload and download). It's lower than the minimum guaranteed speed. I pay for 54 - 72Mbps but get around 30 - 40Mbps. How can this be fixed? The PC is connected via an Ethernet cable.

Thanks,
Peter

[#2]

Hi,

My Unlimited Fibre Extra broadband speeds are quite slow (upload and download). It's lower than the minimum guaranteed speed. I pay for 54 - 72Mbps but get around 30 - 40Mbps. How can this be fixed? The PC is connected via an Ethernet cable.

Thanks,
Peter

[#3]

Hello, you should definitely contact plusnet unless you are a new customer and it hasn't been at least 11 days.

[#4]

Yes, but I first want to check if the Plusnet support (@TheMightyAJ) can help via this forum.

[#5]

Hi @Peterrtt 

Hope you're doing well. thank you for reaching out via our Community Forum regarding the speeds on your line. I've run some tests on my end and have found that although the speeds on the line are correct, the broadband is banded far more than we feel it should be.

though your line can achieve speeds of up to around 80Mbps, it is currently banded at 44Mbps.

I've raised this with our suppliers, and the banding on the line should be reset within the next three working days.

for your reference also, I've included the Broadband test results to this post.

KBD

GEA Test Detail
Circuit ID	NA	Service ID	BBEU28293645

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	42.1 Mbps
Upstream Speed	14.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	606.9
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	Internal
Profile Name	0.128M-44M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission Low
Time Stamp	2021-05-13T12:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	44.0 Mbps	44.0 Mbps	44.0 Mbps
Up Stream Line Rate	14.2 Mbps	14.2 Mbps	14.2 Mbps
Up Time	2.0 Sec	900.0 Sec	893.2 Sec
Retrains	0.0	1.0	0.0