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Slow Fibre download speeds

rickesh10
Dabbler
Posts: 12
Registered: 29-01-2015

Slow Fibre download speeds

Hi,
Over the past couple of days i've noticed a significant drop in the download speed i'm getting.  The speed I originally got was around 38mbps but at the moment I barley get 14mbps.
I've ran the bt wholesale speed test and the results are as below.
Can anyone please take a look to see what's happening?
Many thanks,
Rick
10 REPLIES
sebjo
Grafter
Posts: 39
Thanks: 5
Registered: 11-04-2015

Re: Slow Fibre download speeds

can you do the " further diagnostic " plz to see what max speed your line can handle Smiley
rickesh10
Dabbler
Posts: 12
Registered: 29-01-2015

Re: Slow Fibre download speeds

Hi,
Thanks for the response.  I tried the further diagnostics but get the message "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I was originally getting a rate of 38mbps when Fibre was first installed.
sebjo
Grafter
Posts: 39
Thanks: 5
Registered: 11-04-2015

Re: Slow Fibre download speeds

no idea if something is broke between BT and plusnet , but i can't do the " further diagnostics" either , it was working last night because i used it to show my neighbour ... but since this morning i have unlimited " disconnection" , drop in speed , maybe related to the advanced test not working , according to plus net " no issue reported " , i don't believe that , too many post on forum about disconection, and speed drop... but hey we are the sheep .... all we can do is wait
rickesh10
Dabbler
Posts: 12
Registered: 29-01-2015

Re: Slow Fibre download speeds

Thanks for trying on your end.  Seems a shame this is happening.  Hopefully someone from Plusnet will be able to advise, but as you say there are a lot of people complaining about slow speeds at the moment.
jafreer
Rising Star
Posts: 823
Thanks: 46
Registered: 13-10-2012

Re: Slow Fibre download speeds

Rickesh10, can you check what the plusnet profile is set to by clicking the following link...
https://portal.plus.net/my.html?action=stable_rate
(note, you will need to log in).
rickesh10
Dabbler
Posts: 12
Registered: 29-01-2015

Re: Slow Fibre download speeds

Hi jafreer,
My current line speed is set at 40mbps.
Cheers,
Rick
jafreer
Rising Star
Posts: 823
Thanks: 46
Registered: 13-10-2012

Re: Slow Fibre download speeds

Are you using a wireless or a wired connection?
rickesh10
Dabbler
Posts: 12
Registered: 29-01-2015

Re: Slow Fibre download speeds

Hi, this is on a wired connection.
jafreer
Rising Star
Posts: 823
Thanks: 46
Registered: 13-10-2012

Re: Slow Fibre download speeds

You could try making a direct connection to the BT modem (I am assuming you have a separate modem and router).
This would eliminate the router as being an issue.
Instructions are here...
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Slow Fibre download speeds

Phone exchange:
    DIPTON
Estimated line speed:
    80Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.)
Current line speed:
    80 Mb
These are my stats shame im not getting anywhere near them.