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Slow Fibre connection (4MB fibre)

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Newbie
Posts: 1
Registered: 2 weeks ago

Slow Fibre connection (4MB fibre)

Has anyone had a Slow Fibre connection recently? mine has been running around 4 MB for well over a week

** Setup  **
Socket Type: NTE5c MK2 & VDSL/ADSL Faceplate MK4
Router: DrayTek Vigor2862ac 3.9.4.1_BT

Router Connection showing:-
    UP Speed: 13,184 (Kbps)
    Down Speed: 48,999 (Kbps)
    SNR Upstream: 6 (dB)
    SNR Downstream: 7 (dB)

**  Testing **

  1. Router Reboot – No change to the speed
  2. Quiet line test - no issues
  3. Speed checks performed with directly connected device https://testmy.net/db/xY7ChZyQx.eJhq5XN_K
  4. Tracert (2 tracerts taken one from my line the other from a good plunet connection (50MB+) down the road)

My Connection Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 4 ms 7 ms 5 ms Vigor.router
2 20 ms 9 ms 11 ms 250.core.plus.net [195.166.130.250]
3 27 ms 14 ms 12 ms 84.93.253.83
4 9 ms 9 ms 11 ms 195.99.125.136
5 11 ms 10 ms 12 ms peer2-et-0-0-4.slough.ukcore.bt.net [109.159.252.118]
6 13 ms 13 ms 13 ms 109.159.253.71
7 12 ms 12 ms 12 ms 216.239.41.149
8 9 ms 9 ms 9 ms 172.253.68.213
9 11 ms 11 ms 11 ms dns.google [8.8.8.8]

------------------------------------------------

Site 2 Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms
2 7 ms 7 ms 7 ms
3 * * * Request timed out.
4 10 ms 8 ms 9 ms 136.hiper04.sheff.dial.plus.net.uk [195.166.143.136]
5 9 ms 7 ms 10 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
6 9 ms 9 ms 11 ms peer2-et-7-0-2.slough.ukcore.bt.net [109.159.252.128]
7 15 ms 8 ms 7 ms 109.159.253.195
8 15 ms 9 ms 10 ms 74.125.253.31
9 10 ms 11 ms 13 ms 108.170.238.117
10 9 ms 9 ms 13 ms dns.google [8.8.8.8]
---------------------------------------------------------------------------------------------------
This was fine a month ago but now worse than ADSL,

Ticket logged with Plusnet a week ago, chased and DM sent via Twitter but….. no response!!

1 REPLY 1
Highlighted
Aspiring Pro
Posts: 180
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Slow Fibre connection (4MB fibre)

@hivizdave  Welcome to the forums.

Have you plugged your router directly into the master Socket behind the NTE5c  ? If not do so for awhile, this will isolate it from any internal wiring issues.

Are the 4 Mb speeds via a wired or Wi-Fi connections? Wi-Fi can vary a great deal depending on outside factors for which PlusNet have no control. The Speed Test must be done via a wired connection.

Doing a trace route will have no impact on your speed.