Slow Fibre Speeds
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- Re: Slow Fibre Speeds
Slow Fibre Speeds
30-12-2017 7:27 AM
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Hi Guys
My switch days was yesterday, I've set my hub up after receiving messages that my switch was complete, however I am achieving ridiculous download speeds of between 0.5 and 0.8 mb.
The current figures in the Member Centre are
Phone exchange:UPWELL
Estimated line speed:7Mb (This may vary between 2.5Mb and 7Mb) - Checked on 2017-12-08 22:19:18
Current line speed:Not set
Bt Broadband checker shows the following speeds are in the attachment
any ideas why my current download speeds would be so slow.
Ive also tried the bt fault checker but keep getting messages that the browser timed out, I've also tried to log a fault through the member centre, but keep getting messages that its not available.
Thanks in advance for your help.
Re: Slow Fibre Speeds
30-12-2017 10:12 AM
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Hi there and welcome .
it looks like either you've not actually been switched over to VDSL or your speed profile is locked on your previous ADSL setting.
log into the plus net member centre at www.plus.net with username and password
then go to this link to see what plus net think how you're connected
https://portal.plus.net/my.html?action=data_transfer_speed
if still set at the adsl rates then contact plus net support
Good luck
Re: Slow Fibre Speeds
30-12-2017 10:30 AM
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If you log on to the router, and go to the advanced section, and to the Help Desk tab and post a screenshot of that we ca confirm, make sure you hide sensitive info such as your username and password.
Re: Slow Fibre Speeds
30-12-2017 1:04 PM
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Hi there @kevinr23 and welcome to the Forums! Sorry to hear you are having issues.
Could you unplug all equipment from your master socket and also remove the face-plate and let us know when you have done it so we can retest?
Re: Slow Fibre Speeds
30-12-2017 3:30 PM
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We’ve unplugged the router, we live in a very old house so do not have a socket with a faceplate we can remove.
Re: Slow Fibre Speeds
30-12-2017 3:54 PM
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Thank you!
I see, some of the really old sockets installed don't have a test socket. The reason we ask you to remove the face-plate is to disconnect any internal wiring as if this is the cause of the issue you may get charged for an engineer visit (if one is needed).
Testing isn't detecting the cause of the issue so could you raise a fault here so we can investigate further.
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