Slow Fibre Speeds - Drop in past fortnight
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Slow Fibre Speeds - Drop in past fortnight
07-03-2019 6:50 PM - edited 07-03-2019 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello!
I've been noticing a drop in speeds on my Fibre Extra connection over the past week-fortnight, especially after 3-4pm. My stats look the same as usual:
Downstream Upstream
Line attenuation (dB): 16.7 0.0
Signal attenuation (dB): Not monitored
Connection speed (kbps): 77177 20000
SNR margin (dB): 3.1 6.8
Power (dBm): 12.8 7.1
But on speedtest.net and the BT speedtest I'm getting an almost constant circa 40Mbps download and around 17Mbps up. Are you aware of an issue in the S9 area?
1. Best Effort Test:
Download Speed : 42.8 Mbps
2. Upstream Test:
Upload Speed : 16.46 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Fixed! Go to the fix.
07-03-2019 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch
I'm sorry to hear that you're having issues with your download speeds.
I've checked your account and it appears that a couple of weeks ago your connection speeds dropped for a day or two and the profile on our end followed suit.
After your speeds increased the profile on our end didn't so I've just changed that for you and dropped your connection
If you retest the speeds now you should see an improvement
Re: Slow Fibre Speeds - Drop in past fortnight
07-03-2019 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thats brilliant, speed back up to normal now, thanks Matthew.
Was it the same issue as back on this thread just out of interest?
Re: Slow Fibre Speeds - Drop in past fortnight
07-03-2019 7:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just read the rest of the message - it was. Thanks for sorting - I know what to do next time it happens!
Re: Slow Fibre Speeds - Drop in past fortnight
07-03-2019 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Slow Fibre Speeds - Drop in past fortnight