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Slow Fibre Speeds - Drop in past fortnight

FIXED
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Hooked
Posts: 8
Thanks: 1
Registered: ‎29-06-2016

Slow Fibre Speeds - Drop in past fortnight

Hello!

 

I've been noticing a drop in speeds on my Fibre Extra connection over the past week-fortnight, especially after 3-4pm. My stats look the same as usual:

 

Downstream Upstream
Line attenuation (dB): 16.7 0.0
Signal attenuation (dB): Not monitored
Connection speed (kbps): 77177 20000
SNR margin (dB): 3.1 6.8
Power (dBm): 12.8 7.1

But on speedtest.net and the BT speedtest I'm getting an almost constant circa 40Mbps download and around 17Mbps up. Are you aware of an issue in the S9 area?

 

1. Best Effort Test:

Download Speed : 42.8 Mbps

2. Upstream Test:

Upload Speed : 16.46 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 8,062
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Slow Fibre Speeds - Drop in past fortnight

Fix

Thanks for getting in touch

I'm sorry to hear that you're having issues with your download speeds.

I've checked your account and it appears that a couple of weeks ago your connection speeds dropped for a day or two and the profile on our end followed suit.

After your speeds increased the profile on our end didn't so I've just changed that for you and dropped your connection

If you retest the speeds now you should see an improvement

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Hooked
Posts: 8
Thanks: 1
Registered: ‎29-06-2016

Re: Slow Fibre Speeds - Drop in past fortnight

Thats brilliant, speed back up to normal now, thanks Matthew.


Was it the same issue as back on this thread just out of interest? 

 

https://community.plus.net/t5/Fibre-Broadband/Large-drop-in-speed-on-80-20-Fibre-in-past-week-or-so/...

 

 

Highlighted
Hooked
Posts: 8
Thanks: 1
Registered: ‎29-06-2016

Re: Slow Fibre Speeds - Drop in past fortnight

Just read the rest of the message - it was. Thanks for sorting - I know what to do next time it happens!

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Plusnet Help Team
Plusnet Help Team
Posts: 8,062
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Slow Fibre Speeds - Drop in past fortnight

Glad to hear it's resolved!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team