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Slow Fibre Speed

FIXED
Newbie
Posts: 3
Fixes: 1
Registered: ‎24-06-2020

Slow Fibre Speed

Hello,

I have been getting a constant of a low 20mbps 

Results

 
 
Summary of Performance Test
Timestamp
Sunday 26 July 2020 | 5:11:59
Ping
67 Ms
Download
20.54 Mbps
Upload
18.53 Mbps
Advance Test
Download Test
Download speed achieved during the test was 20.54 Mbps
For your connection, the acceptable range of speeds is 40 - 70.62 Mbps
IP Profile for your line is 70.62 Mbps
20.54 Mbps
 
 
70.62 Mbps
Upload Test
Upload speed achieved during the test was 18.53 Mbps
IP Profile for your line is 20 Mbps
18.53 Mbps
 
 
This is below the guaranteed minimum of Fibre extra of 50.3mbps, I have done numerous speed test over the past weeks and it has stayed at around 20mbps. Can any one help please?!?........
 
 
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Slow Fibre Speed

Hello @MagicalFingers

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net  

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Newbie
Posts: 3
Fixes: 1
Registered: ‎24-06-2020

Re: Slow Fibre Speed

Fix

Hi Mads, thank you for your message. I have since been in touch with your techie team and the problem was the profile at your end wasn't correctly set up and was resolved whilst I was on the phone.

Once again thanks