Slow Fibre Speed

[#1]

Hi, I've just been onto chat and also reported the problem I'm having via the ticket system but I wondered if anyone could tell me what this means... Just curious that's all.

Thank you for waiting Xxxxxxxxxxx I have tested your line and found an external fault,

Impairment in copper joint detected most likely in local network

So our broadband faults team can look into this further please raise a fault with us via the below link. Once the fault is raised you will receive an update within 24 - 72 hours.

We connect at 40+ usually and the last couple of days we've dropped to 3. and our fibre has been almost trouble free since day one so it's a bit out of the blue to get a problem like this.

[#2]

Your line may have been trouble free but now it has a fault, these things happen! It is probably a faulty connection somewhere. Have you raised a fault with PlusNet as requested, that will start the process to get it fixed. Hope it doesn't take too long.

[#3]

Yes, The first thing I did was submit a fault as per request I did do a few bits of troubleshooting before I contacted support because as you can guess it's sometimes the simple things 😛 but after digging deeper it turns out there was a fault after all.

The tester at http://speedtest.btwholesale.com/ has my ip profile at a ridiculous speed which is why in the end I contacted support. I was mostly just curious if anyone else have had the same issue and what the cause was.

 Download speedachieved during the test was - 2.83 Mbps
 For your connection, the acceptable range of speedsis 2.43 Mbps-3.48 Mbps .
 Additional Information:
 IP Profile for your line is - 3.48 Mbps

Upload speed achieved during the test was - 2.87Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

[#4]

Hi there. I'm sorry to hear you're experiencing speed problems.

From reading the engineer notes, it looks like they've made a change to your line over the weekend.

Testing your line isn't showing any issues now:

Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	53.0 Mbps
Upstream Speed	9.3 Mbps

Voice Line Test Result

Pass

How's the speeds on your end?

[#5]

We are all fixed and working again The engineer was very helpful, In and out in no time at all.

There was a problem with the line at the cabinet But it was fixed and we were back online within a couple of hours of the engineer checking the line. We even got a tiny increase in speed for the trouble!

[#6]

Happy to hear it was fixed relatively quickly.

We even got a tiny increase in speed for the trouble!

Like an early Christmas present.