Slow Fibre Speed And Constantly Dropping Connection
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Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 7:03 PM
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Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 7:48 PM
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i have noticed this as well. i have changed the ADSL filter in case that was an issue. also speedtest.net isnt one plusnet seems to use. try speedtest.btwholesale.com as this is what i have been given via a tech support adviser and can run a full diagnostic and send straight to plusnet if they log in to see your speeds.
mine should be of an upload between 6.2 and 9.3 but only getting 4.5mbps
download varies from 30 - 55mbps depending what time of day as busy periods can be a cause. also depending on how many devices are running at time of a speedtest can alter it. i have to use an ethernet for my laptop to give accurate readings.
If your hub is near a window or in a small room with thin walls you will lose quite alot of wifi signal as well.
within Hub settings you can alter the auto - a channel of your choice as to what isnt used frequently i use 11 as the busy periods seem to use 1-10 even if the setting is on auto.
hope this helps
Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 8:42 PM
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I also tried changing the filter with no difference made, Since uploading the original post connection has been lost 4 times with the router flashing orange for about 1 minute then coming back on as usual, I ran the test and it told me that the max connection speed on my line was currently 30mb and I was getting 29mb which is odd as previously it has been in the high 60's to low 70's and my line was 72mb so i'm not sure what is going on at the moment, I guess I just have to be patient and wait for BT to contact me?!
Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 9:04 PM
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How is your phone line? You won't get decent broadband over a dodgy line - dial 17070 option 2 = is it quiet?
If not you need to raise a phone fault to get the right kind of engineer out.
Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 11:01 PM
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Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 11:15 PM
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You should get a response to your ticket in the member centre, asking for a Radius connection report over the last 30 days should show how often you are dropping connection - hopefully one the PN staff see your post and can add some more information.
Re: Slow Fibre Speed And Constantly Dropping Connection
03-05-2018 11:19 PM
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Re: Slow Fibre Speed And Constantly Dropping Connection
04-05-2018 10:07 AM
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Re: Slow Fibre Speed And Constantly Dropping Connection
04-05-2018 10:16 AM
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Re: Slow Fibre Speed And Constantly Dropping Connection
04-05-2018 11:11 AM
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Re: Slow Fibre Speed And Constantly Dropping Connection
04-05-2018 11:34 AM
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And to make matters even stranger I ran the BTW Speed Test again and I've attached the result... So confused about this.
Re: Slow Fibre Speed And Constantly Dropping Connection
04-05-2018 11:57 AM
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The BTW test has been giving strange results for a while, try it with a different browser.
Re: Slow Fibre Speed And Constantly Dropping Connection
08-05-2018 12:35 PM - edited 08-05-2018 12:36 PM
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The line is different to before, I'm due a visit in the next 25mins so will update then, I just ran the BTW Test on Microsoft Edge and attached the results. I'm connected in VDSL but seem to have the speeds of ADSL?
Re: Slow Fibre Speed And Constantly Dropping Connection
08-05-2018 3:44 PM
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