cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Fibre 12 - 18 Mbps

headonastick
Dabbler
Posts: 10
Thanks: 4
Registered: 15-10-2016

Slow Fibre 12 - 18 Mbps

Recently moved home I am using the exact same equipment to connect and my broadband is really slow by the standard I was receiving, no online chat, ridiculous waiting time on the phone so annoyed with Plusnet!!!!

6 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Slow Fibre 12 - 18 Mbps

What should you be getting ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Browni
Aspiring Hero
Posts: 2,280
Thanks: 775
Fixes: 45
Registered: 02-03-2016

Re: Slow Fibre 12 - 18 Mbps

Ad blockers & script blockers can prevent online chat from working.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: 01-08-2007

Re: Slow Fibre 12 - 18 Mbps


headonastick wrote:

Recently moved home I am using the exact same equipment to connect

 

The piece of equipment that affects your speed the most is the wire that connects your house to the local fibre cabinet.

If you moved home you are unlikely to be using the same wire.

 

What is the estimated speed for your new location?

headonastick
Dabbler
Posts: 10
Thanks: 4
Registered: 15-10-2016

Re: Slow Fibre 12 - 18 Mbps

When I said "same equipment" I obviously meant PC, network card and router I am not thick enough to think I would be using the same wire!

Should be around 35mbps

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Slow Fibre 12 - 18 Mbps

Hi,

I would advise you raise a speed fault in this case at faults.plus.net

James

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slow Fibre 12 - 18 Mbps

Can you try a disconnect/reconnect on the router for me please. You should be seeing better speeds now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff