cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Fiber Speed

FIXED
amhorwood
Newbie
Posts: 4
Registered: 12-11-2016

Slow Fiber Speed

Evening,

 

I seem to have a very slow connection, I have had it about a week.

Could this please been looked into?

BT Speed test: 1.89 down, 12.38 up and 36 ping latency - I cant get the other bit as the site needs flash!

Phone exchange: MELKSHAME

stimated line speed: 55Mb (This may vary between 60Mb and 79.4Mb) - Checked on 2016-10-30 09:16:18

Current line speed: 2 Mb

6 REPLIES
amhorwood
Newbie
Posts: 4
Registered: 12-11-2016

Re: Slow Fiber Speed

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

  Download Speed
  1.91 Mbps
   
0 Mbps 56.78 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 1.91 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-56.78 Mbps .
 Additional Information:
 IP Profile for your line is - 56.78 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  13.1 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 13.1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

 

Test 3 (TAP3)

Download: 0.00

Upload : 14.07

Ping: 19.50

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

  Download Speed
  6.36 Mbps
   
0 Mbps 56.78 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 6.36 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-56.78 Mbps .
 Additional Information:
 IP Profile for your line is - 56.78 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  3.21 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 3.21Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


Your service was found to be performing poorly.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Slow Fiber Speed

Fix

Can you try rebooting your router?

I think I may have sorted this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
amhorwood
Newbie
Posts: 4
Registered: 12-11-2016

Re: Slow Fiber Speed

WOW, that does look to have sorted it out. Can I ask what the issue was?

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Slow Fiber Speed

For some reason a incorrect profile had been applied to your account.

Glad to hear that's fixed the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
amhorwood
Newbie
Posts: 4
Registered: 12-11-2016

Re: Slow Fiber Speed

Thanks Matthew, now running at 4.4M/s.

Excalibre68
Rising Star
Posts: 65
Thanks: 22
Registered: 12-08-2016

Re: Slow Fiber Speed

Just a thought but isn't 4.4MB/s on an 80/20 package seriously slow.

I had 4.7MB/s on a 40/10 package.

4.4 x 8 = 35.2 so you are getting around 36Mb connection.

Asus Rampage V Extreme X99 , Intel i7 5960X @ 4.7Ghz , 32Gb Corsair Vengance 3200Mhz
Corsair Dual Loop Liquid Cooling , 480Gb Samsung EVO 850 HDD , WD 2Tb Hybrid HDD
EVGA 980Ti Classified , Creative Recon 3D Sound , Corsair HX1200i PSU
Logitech Z5500 5.1 Sound System , Corsair Graphite 760T Case