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Slow Fiber Speed

zapto
Grafter
Posts: 32
Registered: 15-12-2014

Slow Fiber Speed

I have had a recent install of FTTC. At first I was only getting 38/2 and spoke with Matty who sorted the issue. I was getting the full 80/20 as I am next to the Green Cab so line is VERY short. hasent  to say in the last few days the speed has dropped to less then my old ADSL connection.
I have done the usual line checks etc. A wired BTW Speed Test shows the following:
Download speed achieved during the test was - 26.14 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 14.25Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
However I am confused as in the members center I see this
[b]
Estimated line speed:
80Mb (This may vary between 21Mb and 21Mb)

I am using the rubbish Modem/Router the Hub One and didn't get supplied a BTOR Modem, I have a sneaky feeling that it may be the Hub One that is the issue as if you look int the log I see lots of errors ie NTP is 15 mins out
21:32:21, 16 Dec. ( 142.080000) NTP synchronization success! (current time is actually 21:18:21)
Stats I could find from the HubOne:
Noise margin: 15.4 / 8.3
ine attenuation: 10.1 / 10.9
Signal attenuation: 10.2 / 11.0
Im not overly happy that i spent nearly 50 mins on the phone for no one to answer Sad
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Slow Fiber Speed

Our tests aren't showing any issues.
If it's still problematic I'd recommend raising it to our Faults team at https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team