Slow Fiber Speed

[#1]

Evening,

I seem to have a very slow connection, I have had it about a week.

Could this please been looked into?

BT Speed test: 1.89 down, 12.38 up and 36 ping latency - I cant get the other bit as the site needs flash!

Phone exchange: MELKSHAME

stimated line speed: 55Mb (This may vary between 60Mb and 79.4Mb) - Checked on 2016-10-30 09:16:18

Current line speed: 2 Mb

[#2]

FAQ

1. Best Effort Test: -provides background information.   Download Speed   1.91 Mbps 0 Mbps 56.78 Mbps Max Achievable Speed  Download speedachieved during the test was - 1.91 Mbps  For your connection, the acceptable range of speedsis 40 Mbps-56.78 Mbps .  Additional Information:  IP Profile for your line is - 56.78 Mbps 2. Upstream Test: -provides background information.   Upload Speed   13.1 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 13.1Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault. If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Test 3 (TAP3)

Download: 0.00

Upload : 14.07

Ping: 19.50

FAQ

1. Best Effort Test: -provides background information.   Download Speed   6.36 Mbps 0 Mbps 56.78 Mbps Max Achievable Speed  Download speedachieved during the test was - 6.36 Mbps  For your connection, the acceptable range of speedsis 40 Mbps-56.78 Mbps .  Additional Information:  IP Profile for your line is - 56.78 Mbps 2. Upstream Test: -provides background information.   Upload Speed   3.21 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 3.21Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps Your service was found to be performing poorly.

[#3 · Accepted solution]

Can you try rebooting your router?

I think I may have sorted this for you.

[#4]

WOW, that does look to have sorted it out. Can I ask what the issue was?

[#5]

For some reason a incorrect profile had been applied to your account.

Glad to hear that's fixed the issue.

[#6]

Thanks Matthew, now running at 4.4M/s.

[#7]

Just a thought but isn't 4.4MB/s on an 80/20 package seriously slow.

I had 4.7MB/s on a 40/10 package.

4.4 x 8 = 35.2 so you are getting around 36Mb connection.