Slow Download speeds
Hi @mattarmstead,
I'm sorry to hear that you've been experiencing poor speeds. I've tested your line, however the test hasn't picked up the cause of this from here and indicates that your line is currently syncing at 64.1mbps.
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 64.1 Mbps | ||||
| Upstream Speed | 17.6 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 563.5 | ||||
| Upstream Rate Assessment | Reasonable | ||||
| Downstream Rate Assessment | Good | ||||
| Interference Pattern | Regular Interference Observed Daily | ||||
| Service Impact | No Impact Observed | ||||
| Interference Duration Longest Occurrence | From 17:45 to 23:15 | ||||
| Interference Location | Unknown | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2019-02-12T10:45:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 62.5 Mbps | 64.3 Mbps | 63.6 Mbps |
| Up Stream Line Rate | 17.3 Mbps | 17.7 Mbps | 17.6 Mbps |
| Up Time | 766.0 Sec | 900.0 Sec | 899.6 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-02-25T10:04:23.629+00:00 | 2019-02-25T10:19:23.629+00:00 |
| Ingress Code Violation | 0 | 2 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 2 | 2 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
As the test isn't picking up the cause, we'll need to do some troubleshooting to try and narrow things down.
I'd recommend starting with basic checks here If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the speed improves. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 Please let us know if the speed issue persists once you're connected to the test socket.
