Slow Download, Fast Upload

[#1]

Hello… received my new Plus net router the other day.. thought I would try it..it works but really slow Download speed but Upload is fine

1.79 Mbs Down
18.01 Mbs Up

Supposed to be around 65-70 Mbs down

Any help

[#2]

Is the username correct?

[#3]

Hello…username says : Setup@plusdsl.net

[#4]

@Buzzb123  Well that's wrong it should be your own username in the form username@plusdsl.net and the password you use to loin to the your member centre account.

[#5]

Hello. It said that my username and password was incorrect and Automatically went to setup@plusdsl.net

[#6]

@Buzzb123  .

You could try a router factory reset by holding the reset button in for around 30 secs then leave the router for 10 minutes or so, it may pick up the correct username and password from Plusnet. If that doesn't work you need to change the connection details yourself in the router or your broadband will not work properly.

[#7]

Still no luck…should I wait till my official activation date? 5/8/21

[#8]

@Buzzb123 You never said you weren't activated yet, it isn't going to work.  Surprised you can get any connection at all. Stop wasting my time.😀

[#9]

Ok thanks…btw never asked for you time 👍

[#10]

@Buzzb123 Why post in the forum then, I guess you wanted someone to help or give advice.