Slow Broadband in the evenings

[#1]

The resolution in that case was to contact our suppliers quality assurance team to investigate the issue.
They found congestion on the S-VLAN. In your case, they haven't I'm afraid.

[#2]

That was after 4 engineer visits though wasn't it? It sounds like in the lonked case, BT fobbed Plusnet off so Plusnet fobbed the customer off. That strikes me as what is occuring just now.

What is it in my house that you think keeps breaking at peak times and rectifying itself at non peak times that an enginner could fix? I have already replaced the router.

[#3]

Sorry to hear you feel that way.

If I remember correctly, we contacted our suppliers QA team after those engineer visits.

I'm more than happy to contact them again, which will have to be tomorrow as they're not open on bank holiday's.

[#4]

Thanks for your patience.

I'm in the process of contacting QA now but there's a long queue. I'll post back when/if I've got through.

[#5]

Thanks for waiting.

It looks like the S-VLAN is running hot after all. QA have dug into this deeper, and found that there are other reported speed faults to BT Wholesale regarding circuits on this VLAN.

They've advised me that whilst the throughput is below threshold, since Christmas Eve it's been spiking and has pretty much reached the threshold, so they've arranged to move your circuit to another VLAN which should complete tomorrow.

I'll update your ticket/send you an e-mail with more detail.

[#6]

In light of this new information, I'll cancel the engineer visit we've got booked in.

[#7]

OK thanks, let me know when this is done and I will check.

[#8]

Looks like you're on a new a different VLAN.

How are your speeds?

[#9]

The problem appears to be resolved tonight.

[#10]

That's good to hear. Apologies for the length of time it's taken to reach this point. I believe this is being discussed in the superuser board to see if we can put steps in place to make improvements for diagnosing these types of issues.

[#11]

@Gandalf @br043871

I hope dont mind me gate crashing your thread could this be our problem our speeds has dropped to 8mbps

photo attached but its not gone off though

Thanks

Martin

[#12]

It's possible that it is the same problem. It's a case of speaking to the right person at PlusNet who then in turn, has to speak with the right person at BT in order to get confirmation.

[#13]

Very true can I use this link to put on my one so I may get the response I don't want to set up another ticket if this can be sorted.

Thanks

Martin

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#14]

Im having the exact same problem. Speeds down to sub 10mb + High Latency. Screenshots attached in the thread.

Heres my thread ---> https://community.plus.net/t5/Fibre-Broadband/Slow-Speeds-in-the-Evenings-on-40-10/td-p/1503625

[#15]

This is mine hope @br043871 you did not mind 

https://community.plus.net/t5/Fibre-Broadband/Plusnet-Fiber-Drop-38Mbps-to-12mbps/m-p/1503640#M70232