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Slow Broadband in the evenings

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Slow Broadband in the evenings


@br043871 wrote:
The problem appears to be resolved tonight.

Still performing ok?

Kelly Dorset
Ex-Broadband Service Manager
br043871
Grafter
Posts: 38
Thanks: 21
Registered: ‎09-12-2017

Re: Slow Broadband in the evenings

Yes, all good since the VLAN move.  Lots to catch up on on NetflixSmiley

Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: Slow Broadband in the evenings

My speeds are effected peak times. Done several tests.
Off peaks sails nicely on 35/36
On peak times it's like 24-30s it's alot erratic though, definitely it is effected on park times.
Excellent!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Slow Broadband in the evenings

Hey @Manny7860 I've discussed this with our suppliers and they aren't finding any issues.

To dig into this further, do you know roughly when your speeds dip and when it comes back up?

Also, can you run a test at www.speedtest.btwholesale.com completing the further diagnostics at the end?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: Slow Broadband in the evenings

@Gandalf 7pm till 11pm
Any congestion on my line?
Excellent!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Slow Broadband in the evenings

7pm till 11pm

Cheers.

 

Any congestion on my line?

Nothing that our suppliers can see.

 

We're looking into this on our own side and I'll let you know when I know more

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Slow Broadband in the evenings

@Manny7860 We've not found any issues. Did you manage to complete the BT speedtester?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: Slow Broadband in the evenings

Hmmm.
No I haven't done the tests on btw. Speeds arnt dropping too low. If you find a problem later then correct it. Most likely everyone using at that time and bandwith is being used. Thanks though.
Excellent!