Slow Broadband in the evenings
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- Re: Slow Broadband in the evenings
Re: Slow Broadband in the evenings
14-12-2017 11:20 AM
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Gandalf wrote:Next door have sky fibre is OK
If the problem does lie on the BTW equipment, then it's unlikely a Sky customer would be affected as I believe in a lot of exchanges Sky have an LLU presence which means they'd use their own equipment.
I am not trying to catch any-one out, I am showing my ignorance of how LLU works with a fibre connection and seeking a simple explanation.
As I understand it LLU involves companies such as Sky putting a cabinet in the local telephone exchange and the wires being disconnected from the BT cabinet and connected to the Sky one. Hence telephone and ADSL is physically moved to Sky's hardware.
However, the fibre cabinet is downstream from the exchange so the consumers cable is linked to the fibre cabinet before the cable is 'unbundled'. So the question is whether VDSL internet is physically 'moved'. Scenarios I can envisage:
1. Sky have their own street cabinet, I've never heard of one.
2. Sky have their own modules in the BT street cabinet.
3. Sky have their own fibre feed from the street cabinet multiplexer.
4. LLU operators data is not physically unbundled and it is just a routing change somewhere along the line.
If the OP's problem is associated with congestion this could be significant in finding the cause, for example, could it be a faulty or overloaded module in the street cabinet and the Sky customer is connected to a different module?.
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Re: Slow Broadband in the evenings
14-12-2017 12:51 PM
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Sky use Openreach FTTC equipment so exactly the same as other ISPs, however they will use their own back haul from the head end exchange which could have no congestion whereas BT's links could be over utilised. It's not traditional LLU.
Re: Slow Broadband in the evenings
14-12-2017 2:37 PM
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@RealAleMadrid. Thanks for the explanation.
As I now understand it each cabinet has a fibre feed back to the local 'head end' exchange from where LLU customers data would be stripped out and then independently transmitted on. So if there is a congestion problem it cannot be downstream of the head end exchange unless both Sky and Openreach customers are affected. If it is upstream of the head end exchange then all ISPs on the Openreach (but not Sky) fibre would be affected. So the only area downstream of the head end exchange where there could be an issue that is not causing a widespread problem is if there was a dodgy Line Card channel.
I'm sure it's more complicated then this and a little knowledge is a dangerous thing but...
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Re: Slow Broadband in the evenings
14-12-2017 8:02 PM
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Re: Slow Broadband in the evenings
17-12-2017 8:34 AM
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Re: Slow Broadband in the evenings
on 17-12-2017 3:42 PM - last edited on 17-12-2017 9:05 PM by Mav
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For those who maybe interested in this
https://ombudsman-services.org/sectors/communications/raising-a-company-complaint
9. If the problem isn’t sorted out within eight weeks from the date that you first told the company about the problem, or you are unhappy with what the company has done to sort it out, contact us. You can complain using the form on this website or by calling 0330 440 1614. We will ask questions about your problem so get out the notes you have taken of the calls you have made and received and the letters you have sent and received.
Moderator's note by Mike (Mav): Two posts released from Spam Filter and duplicate removed.
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Re: Slow Broadband in the evenings
17-12-2017 3:50 PM
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Please dont control with people problems when complaining I have now sent him a pm and please dont delete it
Good luck br043871
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Re: Slow Broadband in the evenings
18-12-2017 8:10 PM
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Re: Slow Broadband in the evenings
19-12-2017 2:13 PM
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It looks like there was a high amount of usage flowing through your connection at the time BT speedtest was completed.
Can you re-run BT Speed test, completing the further diagnostics, whilst there are other no devices using the connection and all background tasks on the computer you're using are closed.
Re: Slow Broadband in the evenings
19-12-2017 4:05 PM - edited 19-12-2017 4:06 PM
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@Gandalf BT speedtester still giving unreliable results on Firefox,,, test done consecutive
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Re: Slow Broadband in the evenings
19-12-2017 4:30 PM
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Seems fine on Pale Moon x64, latency looks high but I am streaming Now TV at the same time.
Re: Slow Broadband in the evenings
19-12-2017 7:18 PM
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Re: Slow Broadband in the evenings
19-12-2017 7:33 PM
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Re: Slow Broadband in the evenings
20-12-2017 2:41 PM
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Hi there.
Time of day would not have an impact on testing on our end. I can see the issue is back with the Faults Team and they will continue to investigate now that you have run clean speed tests.
Re: Slow Broadband in the evenings
20-12-2017 4:41 PM - edited 20-12-2017 6:33 PM
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@LaurenB There are now several separate user threads reporting evening slowdown in performance and as discussed in this thread it is potentially a network congestion issue rather than an individual line problem? Has a check been performed on which exchanges the current complainants are connected to to look for any commonality in network routing / performance degradation during the affected hours?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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