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Single website times out on my connection only

davenportcake
Newbie
Posts: 2
Registered: 18-12-2015

Single website times out on my connection only

Odd one this... As of yesterday, my design business website http://www.swashandfold.com (which obviously I need to access) is inaccessible via my home connection. However the site is up (http://www.isup.me/http://www.swashandfold.com/), working fine for other people, and accessible over mobile data connection. Just not for me via any machine connected to my Plusnet fibre.  Undecided
I get "timed-out" errors (or the platform equivalent) whether I try Chrome, Firefox, my Win 10 machine, my OSX machine, FTP clients or pinging the server.
I've tried the following:

  • Google DNS and OpenDNS (on my machine)

  • Google DNS and OpenDNS telnetted and changed on my router (Technicolor TG582n)

  • Checked any Firewall settings locally, on my account settings, and on my web host (UK2)

  • Checked for any IP blocking on my web host


... and I'm kind of out of ideas now. Its very strange. In actual fact, I don't think its a DNS issue since ping resolves it ok. But its the actual server (109.123.71.220) which isn't playing ball over Plusnet.
I'm not ruling out UK2 of course - there could be something going on their side. But trying to rule out all options.
Any thoughts?
5 REPLIES
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: Single website times out on my connection only

Based on what you've posted this is a bit left-field but have you always been using Google DNS and is all of the site hosted remotely from your LAN? I ask because some routers like mine use DNS to provide(*) NAT loopback facilities. In that situation if you change to Google DNS it will prevent you accessing anything that you host yourself.
( https://en.wikipedia.org/wiki/Network_address_translation#NAT_loopback )
(*)'Fake' may be a better term for it  Sad
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Single website times out on my connection only

The OP's domain is hosted by UK2 - Nothing to do with NAT loopback...
Can you post the result of a traceroute to the domain?
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Single website times out on my connection only

Can you access http://cpanel36.uk2.net? (you should get a sorry page)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: 24-10-2013

Re: Single website times out on my connection only

Have you checked to see if your IP has been blacklisted by your host's server, it can happen  Wink
davenportcake
Newbie
Posts: 2
Registered: 18-12-2015

Re: Single website times out on my connection only

Quote from: Den1
Have you checked to see if your IP has been blacklisted by your host's server, it can happen  Wink

Thanks for input all... yep, as Den1 suspected (and I'd been leaning towards myself), it seems to have been down to a particularly thorough session of multi-device, multi-browser responsive CSS development.
It seems UK2 considers synchronised browsing using Adobe Edge Inspect as the equivalent of a Wordpress attack, so decided to block my Public IP. Cheers UK2!
Anyway, thanks again for suggestions!