Signal dropping out and low speeds engineer needed

[#1]

Hi, been having connection issues of late, tried all the steps so looks like I may need an engineer visit, how do I go about booking one please

[#2]

Hi there.

I've added a reply to your fault ticket 188242512 regarding this.

If you can give us a nudge over here once you've responded we'd be happy to pick this up from over here as soon as we can.