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Short bursts of disconnections every few seconds?

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Short bursts of disconnections every few seconds?

Are there any known problems going on today, maybe on the web in general? I've not had any issue with my connection for years but today my Facebook messages don't load, I can't pick a champ in League of Legends, etc. It's like 100% packet loss every 10 seconds or something. Speedtest says I'm getting 75 up/19 down and 10ms ping but when I test ping in command prompt it's frequently saying request timed out (even though all the other results say 8ms).

16 REPLIES
seashore
Dabbler
Posts: 12
Registered: ‎19-10-2014

Re: Short bursts of disconnections every few seconds?

same here, had this all day today, 

Webpages taking ages to load or not at all, also ping requests are timing out, looks like a fault on the Plusnet network

 

I've attached an example ping request

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Re: Short bursts of disconnections every few seconds?

Wow very similar. Can't just be me then. I'm playing Day of Defeat to a German server absolutely fine. Hopefully just wait it out. Not everything is affected. Fingers crossed.

nacktarn
Hooked
Posts: 8
Registered: ‎05-10-2016

Re: Short bursts of disconnections every few seconds?

i have got same issues, i was keep getting disconnected while playing Civilization 5 with my friends, sometimes ebay is loading ages so its definitely look like i loose some pockets

Casshern09
Newbie
Posts: 2
Registered: ‎06-05-2017

Getting intermittent problems playing games online.

Hey folks,

 

I've started getting quite large lag spikes and rubber banding when playing certain Blizzard games online. Their tech support says I need to get some advice from the ISP, and I was wondering if anyone else was having similar problems.

 

I've used a diagnostic tool from said gaming company that shows there is huge packet loss, but I don't know too much about technical stuff so I was wondering if anyone could shed some light as to why it might be happening?

 

Here is the information from the line test...

 

TRACEROUTE:
traceroute to 51.6.37.67 (51.6.37.67), 15 hops max, 60 byte packets
1 5.42.188.6 (5.42.188.6) 0.675 ms 0.855 ms 0.951 ms
2 Blizzard (Blizzard) 1.352 ms 1.400 ms 2.967 ms
3 37.244.9.100 (37.244.9.100) 0.771 ms 0.818 ms 0.860 ms
4 24.105.31.35 (24.105.31.35) 8.572 ms 8.842 ms 8.838 ms
5 24.105.31.19 (24.105.31.19) 8.825 ms 8.831 ms 8.867 ms
6 37.244.11.32 (37.244.11.32) 8.503 ms 8.513 ms 9.732 ms
7 195.66.227.42 (195.66.227.42) 8.575 ms 8.574 ms 8.572 ms
8 core2-hu0-8-0-4.colindale.ukcore.bt.net (62.172.103.144) 9.607 ms 9.837 ms 9.834 ms
9 195.99.125.141 (195.99.125.141) 9.368 ms 9.636 ms 9.367 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


06/05/2017 19:22:52 UTC
--------------------

TRACEROUTE:
traceroute to 51.6.37.67 (51.6.37.67), 15 hops max, 60 byte packets
1 5.42.168.6 (5.42.168.6) 2.316 ms 3.034 ms 3.044 ms
2 Blizzard (Blizzard) 3.671 ms 3.680 ms 3.679 ms
3 37.244.10.100 (37.244.10.100) 3.024 ms 3.032 ms 3.031 ms
4 24.105.31.33 (24.105.31.33) 8.443 ms 8.536 ms 8.536 ms
5 24.105.31.31 (24.105.31.31) 8.594 ms 8.647 ms 8.698 ms
6 37.244.11.32 (37.244.11.32) 8.506 ms 7.147 ms 7.320 ms
7 195.66.227.42 (195.66.227.42) 7.224 ms 7.290 ms 7.302 ms
8 core1-hu0-17-0-0.colindale.ukcore.bt.net (62.172.103.142) 9.366 ms 8.667 ms 8.681 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


06/05/2017 19:22:52 UTC
--------------------

PING:
PING 51.6.37.67 (51.6.37.67) 56(84) bytes of data.

--- 51.6.37.67 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

06/05/2017 19:22:52 UTC
--------------------

PING:
PING 51.6.37.67 (51.6.37.67) 56(84) bytes of data.

--- 51.6.37.67 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

06/05/2017 19:22:52 UTC
--------------------

MTR:
Start: Sat May 6 19:22:52 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.188.6 0.0% 10 0.5 0.6 0.5 0.7 0.0
2.|-- Blizzard 0.0% 10 1.2 1.3 1.0 2.0 0.0
3.|-- 37.244.9.100 0.0% 10 0.7 0.9 0.7 2.0 0.3
4.|-- 24.105.31.35 0.0% 10 8.7 8.6 8.4 8.7 0.0
5.|-- 24.105.31.19 0.0% 10 8.7 8.7 8.6 8.8 0.0
6.|-- 37.244.11.32 0.0% 10 8.6 8.8 8.5 9.6 0.0
7.|-- 195.66.227.42 0.0% 10 8.9 8.9 8.4 9.6 0.0
8.|-- core2-hu0-8-0-4.colindale.ukcore.bt.net 0.0% 10 10.0 9.7 9.3 10.2 0.0
9.|-- 195.99.125.141 0.0% 10 9.5 9.7 9.4 10.6 0.0
10.|-- Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


06/05/2017 19:22:52 UTC
--------------------

MTR:
Start: Sat May 6 19:22:52 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.168.6 0.0% 10 0.5 0.5 0.5 0.6 0.0
2.|-- Blizzard 0.0% 10 1.9 1.6 0.9 2.3 0.0
3.|-- 37.244.10.100 0.0% 10 0.9 0.9 0.7 1.0 0.0
4.|-- 24.105.31.33 0.0% 10 6.8 6.8 6.7 7.0 0.0
5.|-- 24.105.31.31 0.0% 10 6.9 7.0 6.8 7.5 0.0
6.|-- 37.244.11.32 0.0% 10 8.0 6.9 6.7 8.0 0.3
7.|-- 195.66.227.42 0.0% 10 7.1 7.0 6.8 7.2 0.0
8.|-- core1-hu0-17-0-0.colindale.ukcore.bt.net 0.0% 10 8.9 9.1 8.8 10.8 0.5
9.|-- Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


06/05/2017 19:22:52 UTC
--------------------

 

Can anyone make sense of that? I understand there is packet loss, but other than that, I have no idea how to tell what is causing it. 

seashore
Dabbler
Posts: 12
Registered: ‎19-10-2014

Re: Getting intermittent problems playing games online.

Looks like a few people are having the same issue, there is also another thread open with the same problem

Casshern09
Newbie
Posts: 2
Registered: ‎06-05-2017

Re: Short bursts of disconnections every few seconds?

Got the same issue playing Overwatch and Heroes of the Storm. I ran the Blizz Looking Glass tool and got this...

 

TRACEROUTE:
traceroute to 51.6.37.67 (51.6.37.67), 15 hops max, 60 byte packets
1 5.42.188.6 (5.42.188.6) 5.564 ms 5.740 ms 5.814 ms
2 Blizzard (Blizzard) 8.418 ms 8.432 ms 8.434 ms
3 37.244.9.100 (37.244.9.100) 5.702 ms 5.724 ms 5.783 ms
4 24.105.31.35 (24.105.31.35) 13.669 ms 13.687 ms 13.699 ms
5 24.105.31.19 (24.105.31.19) 13.474 ms 13.688 ms 13.693 ms
6 37.244.11.32 (37.244.11.32) 13.677 ms 8.457 ms 8.501 ms
7 195.66.227.42 (195.66.227.42) 8.465 ms 8.538 ms 8.545 ms
8 core2-hu0-8-0-4.colindale.ukcore.bt.net (62.172.103.144) 9.366 ms 9.243 ms 9.216 ms
9 195.99.125.141 (195.99.125.141) 9.497 ms 9.641 ms 9.380 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


06/05/2017 20:34:54 UTC
--------------------

TRACEROUTE:
traceroute to 51.6.37.67 (51.6.37.67), 15 hops max, 60 byte packets
1 5.42.168.6 (5.42.168.6) 0.787 ms 0.961 ms 1.079 ms
2 Blizzard (Blizzard) 1.105 ms 1.181 ms 1.245 ms
3 37.244.10.100 (37.244.10.100) 1.100 ms 1.163 ms 1.212 ms
4 24.105.31.33 (24.105.31.33) 7.024 ms 7.048 ms 7.107 ms
5 24.105.31.31 (24.105.31.31) 7.020 ms 7.086 ms 7.167 ms
6 37.244.11.32 (37.244.11.32) 6.952 ms 8.135 ms 8.104 ms
7 195.66.227.42 (195.66.227.42) 7.012 ms 7.129 ms 7.145 ms
8 core1-hu0-17-0-0.colindale.ukcore.bt.net (62.172.103.142) 8.869 ms 8.881 ms 8.903 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


06/05/2017 20:34:54 UTC
--------------------

PING:
PING 51.6.37.67 (51.6.37.67) 56(84) bytes of data.

--- 51.6.37.67 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

06/05/2017 20:34:54 UTC
--------------------

PING:
PING 51.6.37.67 (51.6.37.67) 56(84) bytes of data.

--- 51.6.37.67 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

 

06/05/2017 20:34:54 UTC
--------------------

MTR:
Start: Sat May 6 20:34:54 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.168.6 0.0% 10 0.5 0.5 0.5 0.7 0.0
2.|-- Blizzard 0.0% 10 0.8 0.8 0.7 1.0 0.0
3.|-- 37.244.10.100 0.0% 10 0.8 0.9 0.8 1.1 0.0
4.|-- 24.105.31.33 0.0% 10 6.8 6.8 6.7 7.1 0.0
5.|-- 24.105.31.31 0.0% 10 6.9 6.9 6.7 7.2 0.0
6.|-- 37.244.11.32 0.0% 10 6.8 6.9 6.8 7.3 0.0
7.|-- 195.66.227.42 0.0% 10 7.0 6.9 6.7 7.3 0.0
8.|-- core1-hu0-17-0-0.colindale.ukcore.bt.net 0.0% 10 8.7 8.8 8.6 9.1 0.0
9.|-- Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


06/05/2017 20:34:54 UTC
--------------------

MTR:
Start: Sat May 6 20:34:54 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.188.6 0.0% 10 0.5 0.6 0.5 1.1 0.0
2.|-- Blizzard 0.0% 10 0.9 1.3 0.9 3.4 0.7
3.|-- 37.244.9.100 0.0% 10 0.8 0.9 0.7 1.0 0.0
4.|-- 24.105.31.35 0.0% 10 8.6 8.6 8.6 8.7 0.0
5.|-- 24.105.31.19 0.0% 10 8.6 8.8 8.6 9.5 0.0
6.|-- 37.244.11.32 0.0% 10 9.0 9.0 8.5 11.1 0.6
7.|-- 195.66.227.42 0.0% 10 8.8 8.8 8.5 9.0 0.0
8.|-- core2-hu0-8-0-4.colindale.ukcore.bt.net 0.0% 10 9.6 9.6 9.3 10.7 0.3
9.|-- 195.99.125.141 0.0% 10 9.6 9.6 9.4 10.7 0.3
10.|-- Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


06/05/2017 20:34:54 UTC
--------------------

 

Glad it's not just me, just hope they do something about it. 

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Re: Getting intermittent problems playing games online.

Yeah same here I have a thread open at the moment with the same symptoms. Took 20 seconds to open this to post in this thread.

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Re: Short bursts of disconnections every few seconds?

TRACEROUTE:
traceroute to 146.66.54.103 (146.66.54.103), 15 hops max, 60 byte packets
 1  5.42.188.6 (5.42.188.6)  0.643 ms  0.761 ms  0.903 ms
 2  Blizzard (Blizzard)  1.341 ms  1.416 ms  2.788 ms
 3  37.244.9.100 (37.244.9.100)  0.717 ms  0.770 ms  0.834 ms
 4  24.105.31.35 (24.105.31.35)  8.489 ms  8.509 ms  9.091 ms
 5  24.105.31.19 (24.105.31.19)  9.103 ms  9.250 ms  9.450 ms
 6  37.244.11.32 (37.244.11.32)  9.854 ms  8.730 ms  8.874 ms
 7  195.66.227.42 (195.66.227.42)  8.922 ms  8.945 ms  8.968 ms
 8  62.172.103.8 (62.172.103.Cool  10.182 ms  10.592 ms  10.579 ms
 9  195.99.125.139 (195.99.125.139)  10.478 ms  10.546 ms  10.568 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


06/05/2017 20:39:10 UTC
--------------------

TRACEROUTE:
traceroute to 146.66.54.103 (146.66.54.103), 15 hops max, 60 byte packets
 1  5.42.168.6 (5.42.168.6)  0.669 ms  1.147 ms  1.146 ms
 2  Blizzard (Blizzard)  1.123 ms  2.978 ms  2.990 ms
 3  37.244.10.100 (37.244.10.100)  1.263 ms  1.282 ms  1.289 ms
 4  24.105.31.33 (24.105.31.33)  8.019 ms  8.022 ms  8.022 ms
 5  24.105.31.31 (24.105.31.31)  8.023 ms  8.023 ms  8.026 ms
 6  37.244.11.32 (37.244.11.32)  7.978 ms  6.882 ms  7.133 ms
 7  195.66.227.42 (195.66.227.42)  7.300 ms  10.023 ms  10.011 ms
 8  62.172.103.10 (62.172.103.10)  10.660 ms  10.761 ms  10.762 ms
 9  195.99.125.143 (195.99.125.143)  9.284 ms  7.949 ms  7.806 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


06/05/2017 20:39:10 UTC
--------------------

PING:
PING 146.66.54.103 (146.66.54.103) 56(84) bytes of data.

--- 146.66.54.103 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



06/05/2017 20:39:10 UTC
--------------------

PING:
PING 146.66.54.103 (146.66.54.103) 56(84) bytes of data.

--- 146.66.54.103 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



06/05/2017 20:39:10 UTC
--------------------

MTR:
Start: Sat May  6 20:39:10 2017
HOST: Blizzard Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 5.42.188.6            0.0%    10    1.5   0.6   0.5   1.5   0.0
  2.|-- Blizzard        0.0%    10    1.9   1.4   0.9   2.8   0.5
  3.|-- 37.244.9.100          0.0%    10    0.8   1.0   0.7   2.2   0.0
  4.|-- 24.105.31.35          0.0%    10    8.7   8.7   8.5   9.2   0.0
  5.|-- 24.105.31.19          0.0%    10    8.8   8.8   8.6   9.4   0.0
  6.|-- 37.244.11.32          0.0%    10    8.6   8.8   8.5  10.1   0.3
  7.|-- 195.66.227.42         0.0%    10    9.2   8.9   8.6   9.2   0.0
  8.|-- 62.172.103.8          0.0%    10   10.5  10.4  10.1  10.6   0.0
  9.|-- 195.99.125.139        0.0%    10   10.5  10.5  10.4  10.6   0.0
 10.|-- Huh                  100.0    10    0.0   0.0   0.0   0.0   0.0


06/05/2017 20:39:10 UTC
--------------------

MTR:
Start: Sat May  6 20:39:10 2017
HOST: Blizzard Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 5.42.168.6            0.0%    10    0.5   0.5   0.5   0.6   0.0
  2.|-- Blizzard        0.0%    10    2.1   1.2   0.7   2.2   0.3
  3.|-- 37.244.10.100         0.0%    10    1.0   0.9   0.8   1.0   0.0
  4.|-- 24.105.31.33          0.0%    10    6.8   6.8   6.7   7.4   0.0
  5.|-- 24.105.31.31          0.0%    10    7.0   7.1   6.9   8.2   0.3
  6.|-- 37.244.11.32          0.0%    10    6.8   6.8   6.6   7.0   0.0
  7.|-- 195.66.227.42         0.0%    10    6.7   6.9   6.7   7.2   0.0
  8.|-- 62.172.103.10         0.0%    10    7.9   7.7   7.6   7.9   0.0
  9.|-- 195.99.125.143        0.0%    10    7.8   7.9   7.8   8.2   0.0
 10.|-- Huh                  100.0    10    0.0   0.0   0.0   0.0   0.0


06/05/2017 20:39:10 UTC
--------------------

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Short bursts of disconnections every few seconds?

Bear in mind if you are using a Plusnet Hub One it doesn't respond to pings, I'm not sure about other Plusnet routers.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Moderator
Moderator
Posts: 18,588
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: Short bursts of disconnections every few seconds?

Moderator's note:

Threads merged

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

nacktarn
Hooked
Posts: 8
Registered: ‎05-10-2016

Re: Short bursts of disconnections every few seconds?

right now i have 100% pocket lost while going to my bank wesbite..

 

Ive checked it on my 4G mobile broadband and its working fine there

-- PING halifax.co.uk (13.94.192.9Cool 56(84) bytes of data. ---
--- halifax.co.uk ping statistics ---

packets transmitted  9
received  0
packet loss  100 %
time  8016 ms

 

Community Veteran
Posts: 5,223
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: Short bursts of disconnections every few seconds?

Some websites don't respond to pings, so the ping command will always report 100% packet loss even when you can access the site.

highlightshadow
Hooked
Posts: 8
Registered: ‎09-02-2017

Re: Short bursts of disconnections every few seconds?

I'm having same ... took me 8 attempts to post this message cos i can't even get to plus.net reliably!

asnuggets
Dabbler
Posts: 16
Thanks: 4
Registered: ‎03-03-2014

Re: Short bursts of disconnections every few seconds?

Doing the ping test comes after the fact I can't connect to the website so I don't see how saying some websites don't respond to pings is relevant if I'm honest. Would you like us to take a video to show the behaviour?