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Severely reduced upload speed

scottnkatty
Newbie
Posts: 3
Registered: 10-04-2014

Severely reduced upload speed

For the past few days my fibre upload speed has dropped from the usual 20Mb to just over 1Mb. Can someone explain how I get this sorted? Download speeds seem fine. Many thanks.
<a href="http://www.speedtest.net/my-result/4162022817"><img src="http://www.speedtest.net/result/4162022817.png" /></a>
2 REPLIES
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: Severely reduced upload speed

Only very basic suggestions I am afraid:
Try turning the router off and on again.  (NOT the modem)
Try other speedtest sites, especially http://www.thinkbroadband.com/speedtest.html ;   Speedtests do vary a lot, particularly on upload for some reason, and I have found that the most reliable. 
The BT tester and profile probably won't be especially helpful as upload profile is always 20Mbps.  Worth a try just in case something peculiar has gone wrong.  http://speedtest.btwholesale.com/ and Further Diagnostics.
I assume this is running wired?
Try (temporarily) turning off firewall and anti-virus.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Severely reduced upload speed

Our testing isn't showing any issues.
I'd recommend following the steps sjptd advised you on.
If your still having issues let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team