cancel
Showing results for 
Search instead for 
Did you mean: 

Severely reduced upload speed

scottnkatty
Newbie
Posts: 3
Registered: ‎10-04-2014

Severely reduced upload speed

For the past few days my fibre upload speed has dropped from the usual 20Mb to just over 1Mb. Can someone explain how I get this sorted? Download speeds seem fine. Many thanks.
<a href="http://www.speedtest.net/my-result/4162022817"><img src="http://www.speedtest.net/result/4162022817.png" /></a>
2 REPLIES 2
sjptd
Grafter
Posts: 494
Thanks: 4
Registered: ‎01-09-2014

Re: Severely reduced upload speed

Only very basic suggestions I am afraid:
Try turning the router off and on again.  (NOT the modem)
Try other speedtest sites, especially http://www.thinkbroadband.com/speedtest.html ;   Speedtests do vary a lot, particularly on upload for some reason, and I have found that the most reliable. 
The BT tester and profile probably won't be especially helpful as upload profile is always 20Mbps.  Worth a try just in case something peculiar has gone wrong.  http://speedtest.btwholesale.com/ and Further Diagnostics.
I assume this is running wired?
Try (temporarily) turning off firewall and anti-virus.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Severely reduced upload speed

Our testing isn't showing any issues.
I'd recommend following the steps sjptd advised you on.
If your still having issues let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team