Setup only connects as setup@plusdsl.net

[#1]

Hi, I've seen this issue crop up a few times on the forum, my activation date was yesterday, the 22nd, but my router doesn't allow me to connect using my username and password.

I've tried a factory reset and changing my password with no luck, could you check the status of my like activation?

[#2]

Fixed.

Turns out the house move form was incomplete at Plusnet's end, once that was confirmed, router switched to blue and we've got a connection.