Service ticket.
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- Re: Open qestion
Service ticket.
20-11-2019 12:17 PM
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Hi I've accidentally cancelled my service ticket. Can it be reopened? I can't find any option to raise a new ticket.
Re: Service ticket.
20-11-2019 1:18 PM
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Hi @angelastorer,
Thank you for getting in touch. It's not possible for us to reopen this ticket, I'm afraid, but you can re-raise the fault by completing the broadband troubleshooter here. Please get back in touch on here once you've done this and we'll pick this back up and investigate the issue further for you.
Open qestion
01-12-2019 5:36 PM
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When will someone look into my open question enquiry????
Re: Open qestion
01-12-2019 5:45 PM - edited 01-12-2019 5:47 PM
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Moderator's note by Dick (Strat) Threads merged to keep things in one place for clarity.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Open qestion
02-12-2019 12:51 PM
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Thanks for getting back to us @angelastorer
Apologies for the delayed response to your fault ticket. We aim to pick up a fault ticket within 3 working days however I'm looking into this for you now and I'll add a reply shortly.
Re: Open qestion
12-12-2019 3:49 PM
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Hi I've replied on my service ticket but will add here as response is quicker than the service ticket. I've changed the master socket, new wiring to extension socket and a new handset. Speeds are still down. Can you retest the line and we will have an engineer if needed. We need a quick resolution to this as we are now out of contract and looking to renew if you can provide the service at a competitive price.
Re: Open qestion
12-12-2019 6:59 PM
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Thanks for getting back to us @angelastorer
I've retested your line and we're still seeing the same issues and your speeds are still below the expectations of your line. I've added a reply to your support ticket with a bit more information you can respond to by going Here.
I've also escalated the ticket to myself which means I'll follow things up with you as soon as I can once you've responded.
I hope this helps.
Re: Open qestion
13-12-2019 10:49 AM
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Responded to service ticket.
Re: Open qestion
13-12-2019 11:47 AM
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Thanks @angelastorer I’ll respond back to you when I’m in the office this afternoon.
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