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Service starts on Monday but no hub delivered

mattwilliams
Hooked
Posts: 7
Registered: ‎01-07-2017

Service starts on Monday but no hub delivered

My fibre large service starts on Monday but no hub has been delivered. Please can someone from Support investigate and advise. Thanks

2 REPLIES
mattwilliams
Hooked
Posts: 7
Registered: ‎01-07-2017

Re: Service starts on Monday but no hub delivered

Well its transpired that plus.net have forgot to arrange for the router to be dispatched. Not good service a for a new customer and this doesn't bode well if this is the start of things to come. Not impressed.

Plusnet Help Team
Plusnet Help Team
Posts: 5,824
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Service starts on Monday but no hub delivered

Sorry to hear that.

Unfortunately as it's the weekend it won't most likely be dispatched until Monday.

Once the issue is sorted we'll arrange a goodwill gesture for you.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team