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Service outage

nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Service outage

I have no connection and the status page shows outages for my area , do I still need to contact plusnet or do I just wait for openreach to repair. I expect the floods have caused the issue and expect they will be busy.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,444
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Service outage

It looks like you're affected by the outage in Cumbria.
I've raised it to our Faults team so we can keep tracking this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Service outage

Thanks, a little internet outage is nothing compared to the flooded houses down the road.
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Service outage

Any updates , planned maintenance for last Friday now removed from service status page and no new info. Was told by customer service there would be an update on Saturday 12/12.
nitrams69
Grafter
Posts: 63
Registered: 12-10-2012

Re: Service outage

Fault looks like it's been repaired. Will i be credited for loss of service automatically?
wayyoung
Rising Star
Posts: 126
Thanks: 12
Registered: 06-12-2014

Re: Service outage

Not automatically from my understanding. You'll need to contact Customer Support and make the request.
I've never had any problems gaining compensation when outages/faults arise.
Worth a try.
--
Tony