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Service outage
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Service outage
08-12-2015 10:53 PM
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I have no connection and the status page shows outages for my area , do I still need to contact plusnet or do I just wait for openreach to repair. I expect the floods have caused the issue and expect they will be busy.
Message 1 of 6
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Re: Service outage
09-12-2015 10:18 AM
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Message 2 of 6
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Re: Service outage
09-12-2015 4:41 PM
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Thanks, a little internet outage is nothing compared to the flooded houses down the road.
Message 3 of 6
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Re: Service outage
14-12-2015 4:51 PM
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Any updates , planned maintenance for last Friday now removed from service status page and no new info. Was told by customer service there would be an update on Saturday 12/12.
Message 4 of 6
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Re: Service outage
16-12-2015 11:17 AM
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Fault looks like it's been repaired. Will i be credited for loss of service automatically?
Message 5 of 6
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Re: Service outage
16-12-2015 7:27 PM
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Not automatically from my understanding. You'll need to contact Customer Support and make the request.
I've never had any problems gaining compensation when outages/faults arise.
Worth a try.
--
Tony
I've never had any problems gaining compensation when outages/faults arise.
Worth a try.
--
Tony
Message 6 of 6
(534 Views)
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