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Service keeps dropping especially in the mornings

Quanticate
Newbie
Posts: 3
Registered: 07-09-2016

Service keeps dropping especially in the mornings

Ive had no luck trying to get to support on the phone so trying here.

My connection drops regularly in the mornings. Today was especially bad with a 15 minute outage at around 12.30pm. Im seriously considering moving away from Plusnet unless this issue can be resolved. Can someone check my line please?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: Service keeps dropping especially in the mornings

Sorry to hear you're having connection issues

If you PM me your username I can check things out for you

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: Service keeps dropping especially in the mornings

Thanks for your username.

 

My tests aren't detecting any issues. Apart from today, the physical connection seems stable:

 

Do you experience problems using a wireless or wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Quanticate
Newbie
Posts: 3
Registered: 07-09-2016

Re: Service keeps dropping especially in the mornings

Wired. I've disabled wireless on the router as I use a separate wireless access point.

Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: Service keeps dropping especially in the mornings

I think the next step is to rule out the router itself being the issue. If you connect your PC directly into the Openreach modem, setting up a PPPoE connection that'll narrow down where the problem lies.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Quanticate
Newbie
Posts: 3
Registered: 07-09-2016

Re: Service keeps dropping especially in the mornings

I've actually plugged in the original Plusnet router now - I was using a BT Hub previously. Lets see how things go and if the connection drops again tomorrow morning I'll post back in this thread.

Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: Service keeps dropping especially in the mornings

No worries, keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team