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Service issues in West Yorkshire

hsbc1972
Hooked
Posts: 8
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Registered: ‎16-05-2021

Service issues in West Yorkshire

Anyone has internet issues specifically since yesterday regarding slow service, dropping out and disconnects ? Prior to then everything was ok. Looking at the PN service status everything is ok, clearly not for me ! 

12 REPLIES 12
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Service issues in West Yorkshire

@hsbc1972 Probably just you. Sight of your 'Help Desk' page from the Troubleshooting tab on your router, with any personal info redacted, would possibly be helpful.

John
hsbc1972
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Registered: ‎16-05-2021

Re: Service issues in West Yorkshire

ok thanks, once I worked out how to do that I will give it a go.

RichardB
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Re: Service issues in West Yorkshire

@hsbc1972

You can get stats from the hub one if you visit http://192.168.1.254 then click troubleshooting and then help desk.

jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Service issues in West Yorkshire

Easy - log into your router (presumably a Hub1), click the 'Troubleshooting' tab -top right, take a screenshot and edit out personal details before uploading to the topic. Picture below might help:

Hub1.PNG

John
Gandalf
Plusnet Help Team
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Re: Service issues in West Yorkshire

Welcome to our community forums @hsbc1972 Our service status would be for issues on the Plusnet network that affect a large number of people rather than supplier issues although I appreciate making people aware of major service outages is a good idea, it's something we can certainly take onboard.

Moving on to the issue with your service, there's no major service outages showing that's affecting your line. Looking at your connection pictured below, it's stable and testing your line is showing download speed's OK although your upload's slow but that may be down to the length of your line.

Are you using a wired or wireless connection? Also I've attached the test results below

GEA Test Detail
Circuit ID NA Service ID [redacted]
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 15.6 Mbps
Upstream Speed 0.6 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1537.7
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From21:45to04:00
Interference Location Customer Premise
Interference Observed In Days 0
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2021-05-03T13:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 15.0 Mbps 15.6 Mbps 15.2 Mbps
Up Stream Line Rate 0.5 Mbps 0.6 Mbps 0.6 Mbps
Up Time 762.0 Sec 900.0 Sec 899.7 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2021-05-16T13:02:49.753+01:00 2021-05-16T13:17:49.753+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 1 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hsbc1972
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Registered: ‎16-05-2021

Re: Service issues in West Yorkshire

many thanks for the info, very impressed. At TT you struggled to get a timely reply let alone that kind of information !

hsbc1972
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Re: Service issues in West Yorkshire

im not the most techy person here but hopefully this may help

jab1
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Re: Service issues in West Yorkshire

Thanks for that, @hsbc1972 - exactly what I needed, but unfortunately, apart from your horrible attenuation figures(you must be a massive distance from the cab), there is nothing there that shouts out at me, in fact it all looks very reasonable.

I'm afraid all I can suggest at the moment is that you run through the 'speed issues' topic on this board, and then raise a question at faults.plus.net .

You do have an issue, but not one that has an obvious cause.

John
hsbc1972
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Re: Service issues in West Yorkshire

@jab1  thanks for the feedback, according to BT records we are about 400m away from our cab. Not sure if they report direct distance or actual distance. We are on a small housing estate thats been here for approx 40 years and not in a remote location !

 

ps Having reread the info posted yesterday about my line results I see there is mention of distance of 1500+m, presume this is to the exchange rather than the cab ? 

jab1
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Re: Service issues in West Yorkshire

With the 'reported' attenuation, your cables must go a long way round, then.

John
hsbc1972
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Re: Service issues in West Yorkshire

who knows what they did 40+ years ago.

jab1
Seasoned Hero
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Re: Service issues in West Yorkshire

Not me! 😀

John