Service issues in West Yorkshire

[#1]

Anyone has internet issues specifically since yesterday regarding slow service, dropping out and disconnects ? Prior to then everything was ok. Looking at the PN service status everything is ok, clearly not for me ! 

[#2]

@hsbc1972 Probably just you. Sight of your 'Help Desk' page from the Troubleshooting tab on your router, with any personal info redacted, would possibly be helpful.

[#3]

ok thanks, once I worked out how to do that I will give it a go.

[#4]

@hsbc1972

You can get stats from the hub one if you visit http://192.168.1.254 then click troubleshooting and then help desk.

[#5]

Easy - log into your router (presumably a Hub1), click the 'Troubleshooting' tab -top right, take a screenshot and edit out personal details before uploading to the topic. Picture below might help:

[#6]

Welcome to our community forums @hsbc1972 Our service status would be for issues on the Plusnet network that affect a large number of people rather than supplier issues although I appreciate making people aware of major service outages is a good idea, it's something we can certainly take onboard.

Moving on to the issue with your service, there's no major service outages showing that's affecting your line. Looking at your connection pictured below, it's stable and testing your line is showing download speed's OK although your upload's slow but that may be down to the length of your line.

Are you using a wired or wireless connection? Also I've attached the test results below

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	15.6 Mbps
Upstream Speed	0.6 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1537.7
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From21:45to04:00
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-05-03T13:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	15.0 Mbps	15.6 Mbps	15.2 Mbps
Up Stream Line Rate	0.5 Mbps	0.6 Mbps	0.6 Mbps
Up Time	762.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	3.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2021-05-16T13:02:49.753+01:00	2021-05-16T13:17:49.753+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	1	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#7]

many thanks for the info, very impressed. At TT you struggled to get a timely reply let alone that kind of information !

[#8]

im not the most techy person here but hopefully this may help

[#9]

Thanks for that, @hsbc1972 - exactly what I needed, but unfortunately, apart from your horrible attenuation figures(you must be a massive distance from the cab), there is nothing there that shouts out at me, in fact it all looks very reasonable.

I'm afraid all I can suggest at the moment is that you run through the 'speed issues' topic on this board, and then raise a question at faults.plus.net .

You do have an issue, but not one that has an obvious cause.

[#10]

@jab1  thanks for the feedback, according to BT records we are about 400m away from our cab. Not sure if they report direct distance or actual distance. We are on a small housing estate thats been here for approx 40 years and not in a remote location !

ps Having reread the info posted yesterday about my line results I see there is mention of distance of 1500+m, presume this is to the exchange rather than the cab ? 

[#11]

With the 'reported' attenuation, your cables must go a long way round, then.

[#12]

who knows what they did 40+ years ago.

[#13]

Not me! 😀