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Service Status In Horbury West Yorkshire

jasonbowness
Dabbler
Posts: 10
Registered: ‎19-12-2013

Service Status In Horbury West Yorkshire

Hi does anyone know how long the service is going to be down in Horbury westyorkshire ? It looks like the line was pulled down yesterday tea time and its still not been repaired.
Thanks Jason Bowness
adie:red removed all caps title as per link:rules]
7 REPLIES
jasonbowness
Dabbler
Posts: 10
Registered: ‎19-12-2013

Re: Service Status In Horbury West Yorkshire

Hello !!!
Plusnet can you answer my question please.
Jason
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Service Status In Horbury West Yorkshire

I very much doubt that the whole of Horbury is down so I assume this is local to you
Certainly this doesn't indicate general problem https://status.zen.co.uk/broadband/outages.aspx?number=01924
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Service Status In Horbury West Yorkshire

Hi there,
We haven't looked in to the issue as we've received no contact from yourself prior to this forum post, so we were not aware of any issues. You can report phone faults online here: http://www.plus.net/support/phone/troubleshooting.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonbowness
Dabbler
Posts: 10
Registered: ‎19-12-2013

Re: Service Status In Horbury West Yorkshire

Hi
Still no DSL light on the fibre box. Turnned it off for an hour then back on.
Jason
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Service Status In Horbury West Yorkshire

If the phone line is down (pulled down?) then your broadband won't work as it's over the line. Please follow the link I provided.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonbowness
Dabbler
Posts: 10
Registered: ‎19-12-2013

Re: Service Status In Horbury West Yorkshire

I know it wont work if the phone line is down. Im wanting to know if you know how long its going to be down for.
Jason
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Service Status In Horbury West Yorkshire

No matter how often you ask, until you formally report a fault using the troubleshooter Chris linked, Plusnet are not going to start investigating!
In any case, sometimes the general fault is fixed but some odd lines still remain down so it's best to raise the fault anyway.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)